Patient Service Representative I, Bilingual (69371)

Overview

Department

Position

Character Qualities

Summary Of Duties And Responsibilities

Answers telephones, schedule appointments, obtain patient information, prepare chart for examination, collect and secure collections at patient check-out.

Provides back-up and overflow coverage for Front Office Telephone Operator(s).

Primary Duties and Responsibilities

• Receives patients at reception window.
• Obtains required information/documentation from patient at check in.
• Obtains financial and family information and updates it for each patient on each visit including, address, phone, insurance coverage, and DOB.
• Updates information and makes changes as necessary in the electronic medical records.
• Schedules appointments in electronic medical records.
• Pastes charges and payments at the time of check-out for patient.
• Verifies any late or open balances and reminds patient of the outstanding balance.
• Calls billing assistance to help patient with balance owed questions.
• Accepts payments and assures daily collections are secured.
• Balances daily transactions.
• Accurs waiting area is good order throughout the day.
• Calls custodial staff as needed for assistance.
• Follows HIPAA guidelines and Variety Care Privacy policy and procedure.
• Accurs office equipment is in good working order.
• Notifies appropriate staff member if problems arise.
• Accepts direction from the Practice Administrator or the Physician on staff.
• Supports Variety Care’s accreditation as a Patient Centered Medical Home and our commitment to provide care to all Variety patients that is Safe, Effective, Patient Centered, Timely, Efficient, and Equitable.
• Provide leadership and work with all staff to achieve the goals of the “Triple Aim” of healthcare reform—to improve the experience of care, improve health outcomes, and decrease healthcare costs.
• Embolies the strength of personal character. Places value on being an open and honest communicator who displays high moral and ethical conduct, integrity, adaptability, and sound judgment.
• Must be a leader in the department and community.
• Result-oriented problem solver who is responsible and accountable.

ADA Requirements

• Able to lift a minimum of 25 pounds.
• Able to sit for long periods of time.

Qualifications

• High School Diploma or GED.
• Possesses legible handwriting and basic mathematic skills.
• Possesses ability to work with the public.
• Possesses ability to enter simple data entry and has basic keyboarding knowledge.
• Able to communicate with patients and staff.
• Trustworthy handling confidential information.
• Able to work in an active and stressful environment.
• Able to work with difficult patients from time to time.
• Bilingual (English/Spanish) - Preferred.