Patient Service Representative I

GENERAL SUMMARY

Work Location: 5215 N California suite 803 Chicago IL 60625
Travel required to locations in Skokie, IL & on Halsted St, Chicago
Full-Time, Monday-Friday. No weekends or nights at this time!

A dynamic environment with a strong team dedicated to providing the highest level of patient care.
We offer competitive pay as well as PTO, Holiday pay, and a comprehensive benefits package!

• Health insurance
• Dental insurance
• Vision insurance
• Life Insurance
• Pet Insurance
• Health savings account
• Paid sick time
• Paid time off
• Paid holidays
• Profit sharing
• Retail plan

Responsibilities

Welcomes and greets all patients and visitors, in person or over the phone.

Is responsible for keeping the front desk area clean and organized.

Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information (ex. co-payments and insurance cards).

Collections outstanding patient balances.

Obtains referrals and authorizations when required.

Scans incoming faxes, consents, reports, and all other patient information into patient chart.

Generates batch transmittal reports for each day.

Facilitates the patient flow by notifying the provider or other medical staff of the patients’ arrival, being aware of delays, and communicating with patients and clinical staff.

Schedules follow up services and office visits for patients.

Responds to inquiries by patients, prospective patients, and visitors in a courteous manner.

Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.

Protects patient confidentiality, making sure protected health information (PHI) is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.

Ensures proper hand off of responsibilities once their task is completed.

Maintains punctuality and reliability for assigned/confirmed shifts.

Respects and acknowledges the organizations commitment to cultural diversity, which is expressed through behavior, language and actions.

Consistently demonstrates good use of time and resources.

Ensures that all medical records are accurate and complete.

Performs other position related duties as assigned.

Requirements

N/A

Knowledge, Skills, Abilities

• Skilled in using computer programs and applications including Microsoft Office.
• Knowledge in healthcare systems operations and experience in navigating EMRs.
• Ability to answer multiple incoming telephone calls.
• Demonstrate excellent organizational skills, multi-tasked abilities, and the ability to perform well in stressful situations.
• Customer-oriented with ability to remain calm in difficult situations.
• Ability to work independently and manage multiple deadlines.
• Ability to comprehend established office routines and policies.
• Ability to keep financial records and perform mathematical tasks.
• Knowledge of Medical Terminology.
• Excellent verbal and written communication skills.
• Proficient interpersonal relations skills.
• Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred.
• Basic knowledge and understanding of health insurance products (HMO, PPO, HSA, Commercial, Medicare etc.)
• Ability to navigate online health insurance portals to verify benefits.
• Regularly adheres and supports compliance and accreditation efforts as assigned including, but not limited to OSHA, HIPAA & CMS guidelines for Parts C & D on General Compliance and Fraud, Waste & Abuse.
• Complies with HR confidentiality standards.

Education Requirements

A high school diploma or equivalent is required. Some college work preferred.

Experience Requirements

A minimum of 1-3 years’ customer service experience is required. Experience in a medical office; specifically, urology, preferred. Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred.

Physical Demands

• Carrying Weight: 1-25 lbs. Frequent from 34% to 66%.
• Carrying Weight: 26-50 lbs. Occasionally from 2% to 33%.
• Pushing/Pulling: 1-25 lbs. Seldom, up to 2%.
• Pushing/Pulling: 100 + lbs. Seldom, up to 2%.
• Lifting - Height, Weight: Floor to Chest, 1 -25 lbs. Occasional: from 2% to 33%.
• Lifting - Height, Weight: Floor to Chest, 26-50 lbs. Seldom: up to 2%.
• Lifting - Height, Weight: Floor to Waist, 1-25 lbs. Occasional: from 2% to 33%.
• Lifting - Height, Weight: Floor to Waist, 26-50 lbs. Seldom: up to 2%.