Patient Service Representative I

Position located within the Physical Therapy department Flexible schedule with shifts being between the hours of 7:30am to 6:00pm. Travel to surrounding clinics to support as needed. What You Will Do Primary responsibilities are accurate and efficient patient registration, procedure scheduling, charge transmittals, collections, and procurement.Representatives must use quality customer service techniques to ensure patient needs are met.Maintain professional interpersonal skills with patients, physicians and co-workers.Supports department operations as needed. Additional Responsibilities Performs other duties as assigned.Complies with all policies and standards.For specific duties and responsibilities, refer to documentation provided by the department during orientation.Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace. Primary Location United States-Ohio-Warrensville_Heights Work Locations 4480 Richmond Road Job Administrative Support Organization Geauga_Medical_Center Schedule Full-time Employee Status Regular Job Type Standard Job Level Entry Level Travel Yes, 25 % of the Time Remote Work No Job Posting Oct 21, 2026, 12:25:01 PM Education High School Equivalent / GED (Required) Work Experience 1+ years related experience as a Secretary/Receptionist (Preferred) andCustomer service experience preferably in the medical field. (Required) Knowledge, Skills, & Abilities Typing skills – 30 wpm. (Required proficiency)Excellent verbal/communication skills. (Required proficiency)Detail oriented. (Required proficiency)Basic computer knowledge. (Required proficiency)ICD9 coding and medical terminology. (Preferred proficiency) Physical Demands Standing OccasionallyWalking OccasionallySitting ConstantlyLifting Rarely up to 20 lbsCarrying Rarely up to 20 lbsPushing Rarely up to 20 lbsPulling Rarely up to 20 lbsClimbing Rarely up to 20 lbsBalancing RarelyStooping RarelyKneeling RarelyCrouching RarelyCrawling RarelyReaching RarelyHandling OccasionallyGrasping OccasionallyFeeling RarelyTalking ConstantlyHearing ConstantlyRepetitive Motions FrequentlyEye/Hand/Foot Coordination Frequently Travel Requirements 10%