Patient Service Representative I

About the role

This position greets patients, monitors patient flow, ensures accurate patient information, and performs various administrative tasks.

Responsibilities

• Greets patients arriving for their appointments.
• Maintains patient flow and ensures efficient care delivery.
• Completes registration and updates patient information.
• Collects patient financial liability and processes payments.
• Follows financial clearance policies and refers patients needing financial assistance.
• Performs visit closure, including checkout, scheduling, and document provision.
• Maintains knowledge of insurance requirements and guidelines.
• Communicates customer service issues and process improvements.
• Maintains high accuracy and productivity rates.
• Communicates effectively with patients, families, and clinical staff.
• Works collaboratively with others to ensure smooth workflow.

Requirements

• High school diploma or equivalent.
• Patient access, insurance verification, billing, or medical assistant experience preferred.
• Knowledge of Medicare, Medicaid, and third-party payer requirements.
• Basic understanding of human anatomy, medical terminology, and procedures.
• Effective communication skills, both verbal and written.
• Ability to work independently and problem-solve in a high-stress environment.
• Microsoft Office proficiency.
• Physical ability to sit for extended periods and occasionally lift up to 10 lbs.

Qualifications

N/A

Skills

• Mathematical aptitude.
• Effective oral and written communication skills.
• Critical thinking skills.
• Understanding of basic human anatomy and medical terminology.
• Ability to communicate effectively with customers and employees.
• Ability to handle sensitive and confidential information.
• Experience with Microsoft Outlook, Word, and Excel.
• Ability to work with minimal supervision.

Benefits

Advocate Health offers a comprehensive suite of Total Rewards, including:

• Compensation and premium pay.
• Incentive pay for select positions.
• Annual increases based on performance.
• Paid time off programs.
• Health and welfare benefits such as medical, dental, vision, life, and disability.
• Flexible spending accounts for eligible health care and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match.
• Other financial wellness programs.
• Education assistance program.

Pay

$19.80 - $29.70 per hour

Schedule

M-F 8-5