Patient Service Representative I

About the role

Patient Service Representatives I provide exceptional customer service to patients, families, and visitors in the hospital setting. They assist with administrative tasks, answer phones, and ensure patient needs are met promptly.

Responsibilities

• Answer phones and direct calls to appropriate departments
• Assist patients with registration and insurance inquiries
• Provide information about hospital policies and procedures
• Handle patient complaints and concerns in a professional manner
• Perform administrative tasks such as scheduling appointments and updating patient records

Requirements

• High school diploma or equivalent
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Basic computer skills, including Microsoft Office
• Valid driver’s license and reliable transportation (if applicable)

Qualifications

• Experience in a healthcare setting preferred
• Strong problem-solving and organizational skills
• Ability to handle stressful situations calmly and professionally

Skills

• Customer service orientation
• Attention to detail
• Effective verbal and written communication skills
• Basic computer skills

Benefits

• Paid time off
• Health and welfare benefits
• Flexible spending accounts
• Defined contribution retirement plans
• Educational assistance program

Pay

$19.80 - $29.70 per hour based on experience and qualifications.

Schedule

Monday-Friday, 8:00 AM - 5:00 PM.