Patient Service Representative I

Work Location: 5201 S Willow Springs Rd #380, LaGrange, IL 60525

Schedule

Full Time; Monday through Friday. No nights, weekends, or observed holidays at this time.

Pay

Starting range: $18.00–$19.25 per hour

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life Insurance
• Pet Insurance
• Health savings account
• Paid sick time
• Paid time off
• Paid holidays
• Profit sharing
• Retirement plan

Responsibilities

• Welcomes and greets all patients and visitors, in person or over the phone.
• Keeps the front desk area clean and organized.
• Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information (e.g., co-payments and insurance cards).
• Collects outstanding patient balances.
• Obtains referrals and authorizations when required.
• Scans incoming faxes, consents, reports, and all other patient information into patient chart.
• Generates batch transmittal reports for each day.
• Facilitates the patient flow by notifying the provider or other medical staff of the patients’ arrival, being aware of delays, and communicating with patients and clinical staff.
• Schedules follow-up services and office visits for patients.
• Responds to inquiries by patients, prospective patients, and visitors in a courteous manner.
• Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.
• Protects patient confidentiality, making sure protected health information (PHI) is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.
• Ensures proper hand-off of responsibilities once their task is completed.
• Meets established attendance criteria and starts work promptly. Punctual and dependable for assigned/confirmed shifts.
• Respects and acknowledges the organization’s commitment to cultural diversity, which is expressed through behavior, language, and actions.
• Consistently demonstrates good use of time and resources.
• Ensures that all medical records are accurate and complete.
• Performs other position-related duties as assigned.

Requirements

• High School Diploma or equivalent required; some college work preferred.
• Minimum of 1–3 years’ customer service experience required.
• Experience in a medical office, specifically urology, preferred.
• Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred.

Skills

• Skill in using computer programs and applications including Microsoft Office.
• Knowledge in healthcare systems operations and experience in navigating EMRs.
• Ability to answer multiple incoming telephone calls.
• Excellent organizational skills, multi-tasking abilities, and the ability to perform well in stressful situations.
• Customer-oriented with ability to remain calm in difficult situations.
• Ability to work independently and manage multiple deadlines.
• Ability to comprehend established office routines and policies.
• Ability to keep financial records and perform mathematical tasks.
• Knowledge of Medical Terminology.
• Excellent verbal and written communication skills.
• Proficient interpersonal relations skills.
• Basic knowledge of health insurance products (HMO, PPO, HSA, Commercial, Medicare, etc.).
• Ability to navigate online health insurance portals to verify benefits.
• Regularly adheres and supports compliance and accreditation efforts as assigned including, but not limited to, OSHA, HIPAA & CMS guidelines for Parts C & D on General Compliance and Fraud, Waste & Abuse.
• Complies with HR confidentiality standards.

Physical Demands

• Carrying Weight Frequency
  • 1–25 lbs.: Frequent (34% to 66%)
  • 26–50 lbs.: Occasionally (2% to 33%)
• Pushing/Pulling Frequency
  • 1–25 lbs.: Seldom (up to 2%)
  • 100+ lbs.: Seldom (up to 2%)
• Lifting – Height, Weight Frequency
  • Floor to Chest, 1–25 lbs.: Occasional (2% to 33%)
  • Floor to Chest, 26–50 lbs.: Seldom (up to 2%)
  • Floor to Waist, 1–25 lbs.: Occasional (2% to 33%)
  • Floor to Waist, 26–50 lbs.: Seldom (up to 2%)