Patient Service Representative I
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use - for any list of duties/requirements/benefits, and
for prose. Do NOT repeat the job title as a heading. Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones.
We need to extract substantive content: The posting includes:
- Intro paragraph about hospital (mission, legacy, ranking). Could be "About the role" or maybe "About the organization". Since they said "About the role" as example, but we can use that heading for the intro describing the role and organization. Probably appropriate.
- Location: "Ann & Robert H. Lurie Children's Hospital of Chicago". Could be minor metadata; we could put in a
after heading? But they said do not put Job ID/requisition numbers as headings; location is minor metadata, we can fold into a short
. Probably include after About the role.
- Shift: "Mon, Tues, Thurs, Fri 10a-630p and Saturdays 7a-3p". That's schedule info. According to rule, we should include Schedule section only if posting actually states them. It does state shift. So we can have a Schedule section with that info. Use
for prose? Could be a
containing the shift description. Or could be a
- but it's not a list. Use
.
- K.S.A.'s (knowledge, skills, abilities) list: "High school diploma required. Some college preferred. Some knowledge of medical terminology, third party billing, and managed care requirements strongly preferred. Some knowledge of electronic medical record. Proficient in Microsoft Word applications such as Outlook and other computer skills preferred. Demonstrates a high level of customer service and interpersonal skills to effectively work with pediatric patients, families, physicians, nursing and other allied health and medical center personnel. Excellent communication/listening skills needed. Problem solving skills and ability to handle multiple priorities in fast paced environment. Ability to manage stressful situations appropriately."
These are requirements/qualifications/skills. We need to decide sections: Could have Requirements (education), Qualifications (knowledge/skills), Skills (maybe separate). But they said prefer a few substantive sections over many thin ones. So we could combine into one "Requirements and Qualifications" but headings limited to given examples: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can choose which to include. We have responsibilities (job duties). We have requirements (education, experience). We have qualifications (knowledge). We have skills (customer service, communication, problem solving). Could split but might be many thin sections. Perhaps combine Requirements and Qualifications into one section "Requirements". Or we could have "Requirements" for education, "Qualifications" for knowledge/skills, "Skills" for interpersonal etc. That's three sections; still okay if each has substantive content. But we need to avoid filler.
We also have Job Duties (long list). That's Responsibilities.
We have Pay Range: "$19.00-$28.50 Hourly". Plus description about compensation. So we can have Pay section.
We have Benefits: detailed list. So Benefits section.
We have Schedule: shift.
We have About the role: intro paragraph.
We should not include EEO boilerplate, AI notice, etc.
We need to preserve all substantive information: So we need to include all duties, requirements, qualifications, skills, pay, benefits, schedule, location maybe.
We must not repeat job title as heading.
We must not include duplicated lines.
We need to output only HTML fragment, no /, no markdown fences.
Let's structure:
About the role
Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.
Location: Ann & Robert H. Lurie Children's Hospital of Chicago
Schedule
Shift: Monday, Tuesday, Thursday, Friday 10:00 a.m.–6:30 p.m.; Saturday 7:00 a.m.–3:00 p.m.
Responsibilities
- Completes pre-registration as well as full registration as needed for families.
- Ensures eligibility information accurate.
- Obtain patient/family Consents for Care, HIPAA, state & federal mandatory forms, Plain Language Summary as well as any additional forms identified and enters them into Epic.
- Queries for MyChart and Care Everywhere, as well as utilizing the EpicCare Link functionality as appropriate.
- Check system to see if referral is attached for visit and is appropriate for visit. If able assist family with referral for same‑day service.
- Inform as well as collects payments as appropriate (estimates, copays, outstanding balances, self‑pay etc) via CCF as well as Health Fusion where applicable.
- Makes copies of insurance cards as appropriate.
- Ensure families receive appropriate intake forms and instructions to complete for visit.
- Print labels for clinical use and documents to be scanned.
- Provides ID Band to patients as appropriate.
- Informs patient/families of any wait times or delays in service.
- Schedules appointments (new, return, same day as well as ancillary appointments) as needed.
- May be required to enter patient information in additional electronic systems.
- Adheres to organizational Power all principles. Maintains confidentiality and HIPAA rules.
- Completes check‑out procedures; prepares required forms for distribution.
- Communicates with other Patient Service Representative staff and department team members to coordinate activities.
- Other job functions as assigned.
- Specific to Area Job Functions: Patient Service Representatives that are scheduled in areas where ancillary testing is a part of the work flow, the below process should be included as part of the check‑in process:
- Outpatient Lab: Requirement to enter and or release lab orders; Follow EpicCare link process for orders; Ensures all paper orders are appropriate/acceptable; Enter orders via written orders mode when presented with paper order; Maintain all written orders as per process for scanning; Contacts referring provider when appropriate; Enter notes in Epic regarding # of test and specific instructions; Follow process for Research, Drop off, Miscellaneous Orders.
- Medical Imaging: Follow process for checking in patient; Follow the EpicCare Link process; Create and/or collect patient payment estimates; If paper order follow Written Order process; Schedule appointment from the order; Contact referring physician when appropriate.
- Outpatient Surgery: Follow process for patient admission via Optime workflow; Collect co‑payments or deductibles for outpatient surgeries.
- LCPC‑TCP: Answers backline and patient phone lines (department specific), handles according to needs of caller; Creates Recalls and Waitlist notifications when appropriate; Completes daily No Show documentation and communicates with family to reschedule; Documents and sends patient messages to providers via Epic in‑basket.
But note we have nested lists; we need to keep proper HTML. Could flatten but it's okay.
Better to keep top-level for responsibilities, and for area-specific functions we can have a sublist.
We need to ensure we close tags properly.
Next section: Requirements (education). Could include high school diploma required, some college preferred.
Requirements
- High school diploma/GED (required)
- Some college preferred
Qualifications: knowledge of medical terminology, third party billing, managed care requirements, electronic medical record, proficiency in Microsoft Word/Outlook, computer skills.
Qualifications
- Some knowledge of medical terminology, third party billing, and managed care requirements (strongly preferred)
- Some knowledge of electronic medical record
- Proficient in Microsoft Word applications such as Outlook and other computer skills (preferred)
Skills: customer service, interpersonal, communication/listening, problem solving, multitasking, stress management.
Skills
- Demonstrates a high level of customer service and interpersonal skills to effectively work with pediatric patients, families, physicians, nursing and other allied health and medical center personnel
- Excellent communication/listening skills needed
- Problem solving skills and ability to handle multiple priorities in fast‑paced environment
- Ability to manage stressful situations appropriately
Pay: $19.00-$28.50 hourly plus description.
Pay
Pay range: $19.00–$28.50 hourly. At Lurie Children’s, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children’s offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs.
Benefits: list.
Benefits
- Medical, dental and vision insurance
- Employer paid group term life and disability
- Employer contribution toward Health Savings Account
- Flexible Spending Accounts
- Paid Time Off (PTO), Paid Holidays and Paid Parental Leave
- 403(b) with a 5% employer match
- Various Voluntary Benefits: Supplemental Life, AD&D and Disability; Critical Illness, Accident and Hospital Indemnity coverage
- Tuition assistance
- Student loan servicing and support
- Adoption benefits
- Backup Childcare and Eldercare
- Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
- Discount on services at Lurie Children’s facilities
- Discount purchasing program
We should also include the statement about benefits for full/part time employees who work 20+ hours per week. Could incorporate as a before list.
Add a
before the list: "For full time and part time employees who work 20 or
for prose. Do NOT repeat the job title as a heading. Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. We need to extract substantive content: The posting includes: - Intro paragraph about hospital (mission, legacy, ranking). Could be "About the role" or maybe "About the organization". Since they said "About the role" as example, but we can use that heading for the intro describing the role and organization. Probably appropriate. - Location: "Ann & Robert H. Lurie Children's Hospital of Chicago". Could be minor metadata; we could put in a
after heading? But they said do not put Job ID/requisition numbers as headings; location is minor metadata, we can fold into a short
. Probably include after About the role. - Shift: "Mon, Tues, Thurs, Fri 10a-630p and Saturdays 7a-3p". That's schedule info. According to rule, we should include Schedule section only if posting actually states them. It does state shift. So we can have a Schedule section with that info. Use
for prose? Could be a
containing the shift description. Or could be a
- but it's not a list. Use
. - K.S.A.'s (knowledge, skills, abilities) list: "High school diploma required. Some college preferred. Some knowledge of medical terminology, third party billing, and managed care requirements strongly preferred. Some knowledge of electronic medical record. Proficient in Microsoft Word applications such as Outlook and other computer skills preferred. Demonstrates a high level of customer service and interpersonal skills to effectively work with pediatric patients, families, physicians, nursing and other allied health and medical center personnel. Excellent communication/listening skills needed. Problem solving skills and ability to handle multiple priorities in fast paced environment. Ability to manage stressful situations appropriately." These are requirements/qualifications/skills. We need to decide sections: Could have Requirements (education), Qualifications (knowledge/skills), Skills (maybe separate). But they said prefer a few substantive sections over many thin ones. So we could combine into one "Requirements and Qualifications" but headings limited to given examples: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can choose which to include. We have responsibilities (job duties). We have requirements (education, experience). We have qualifications (knowledge). We have skills (customer service, communication, problem solving). Could split but might be many thin sections. Perhaps combine Requirements and Qualifications into one section "Requirements". Or we could have "Requirements" for education, "Qualifications" for knowledge/skills, "Skills" for interpersonal etc. That's three sections; still okay if each has substantive content. But we need to avoid filler. We also have Job Duties (long list). That's Responsibilities. We have Pay Range: "$19.00-$28.50 Hourly". Plus description about compensation. So we can have Pay section. We have Benefits: detailed list. So Benefits section. We have Schedule: shift. We have About the role: intro paragraph. We should not include EEO boilerplate, AI notice, etc. We need to preserve all substantive information: So we need to include all duties, requirements, qualifications, skills, pay, benefits, schedule, location maybe. We must not repeat job title as heading. We must not include duplicated lines. We need to output only HTML fragment, no /, no markdown fences. Let's structure:
About the role
Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.
Location: Ann & Robert H. Lurie Children's Hospital of Chicago
Schedule
Shift: Monday, Tuesday, Thursday, Friday 10:00 a.m.–6:30 p.m.; Saturday 7:00 a.m.–3:00 p.m.
Responsibilities
- Completes pre-registration as well as full registration as needed for families.
- Ensures eligibility information accurate.
- Obtain patient/family Consents for Care, HIPAA, state & federal mandatory forms, Plain Language Summary as well as any additional forms identified and enters them into Epic.
- Queries for MyChart and Care Everywhere, as well as utilizing the EpicCare Link functionality as appropriate.
- Check system to see if referral is attached for visit and is appropriate for visit. If able assist family with referral for same‑day service.
- Inform as well as collects payments as appropriate (estimates, copays, outstanding balances, self‑pay etc) via CCF as well as Health Fusion where applicable.
- Makes copies of insurance cards as appropriate.
- Ensure families receive appropriate intake forms and instructions to complete for visit.
- Print labels for clinical use and documents to be scanned.
- Provides ID Band to patients as appropriate.
- Informs patient/families of any wait times or delays in service.
- Schedules appointments (new, return, same day as well as ancillary appointments) as needed.
- May be required to enter patient information in additional electronic systems.
- Adheres to organizational Power all principles. Maintains confidentiality and HIPAA rules.
- Completes check‑out procedures; prepares required forms for distribution.
- Communicates with other Patient Service Representative staff and department team members to coordinate activities.
- Other job functions as assigned.
- Specific to Area Job Functions: Patient Service Representatives that are scheduled in areas where ancillary testing is a part of the work flow, the below process should be included as part of the check‑in process:
- Outpatient Lab: Requirement to enter and or release lab orders; Follow EpicCare link process for orders; Ensures all paper orders are appropriate/acceptable; Enter orders via written orders mode when presented with paper order; Maintain all written orders as per process for scanning; Contacts referring provider when appropriate; Enter notes in Epic regarding # of test and specific instructions; Follow process for Research, Drop off, Miscellaneous Orders.
- Medical Imaging: Follow process for checking in patient; Follow the EpicCare Link process; Create and/or collect patient payment estimates; If paper order follow Written Order process; Schedule appointment from the order; Contact referring physician when appropriate.
- Outpatient Surgery: Follow process for patient admission via Optime workflow; Collect co‑payments or deductibles for outpatient surgeries.
- LCPC‑TCP: Answers backline and patient phone lines (department specific), handles according to needs of caller; Creates Recalls and Waitlist notifications when appropriate; Completes daily No Show documentation and communicates with family to reschedule; Documents and sends patient messages to providers via Epic in‑basket.
- for responsibilities, and for area-specific functions we can have a sublist.
We need to ensure we close tags properly.
Next section: Requirements (education). Could include high school diploma required, some college preferred.
- High school diploma/GED (required)
- Some college preferred
- Some knowledge of medical terminology, third party billing, and managed care requirements (strongly preferred)
- Some knowledge of electronic medical record
- Proficient in Microsoft Word applications such as Outlook and other computer skills (preferred)
- Demonstrates a high level of customer service and interpersonal skills to effectively work with pediatric patients, families, physicians, nursing and other allied health and medical center personnel
- Excellent communication/listening skills needed
- Problem solving skills and ability to handle multiple priorities in fast‑paced environment
- Ability to manage stressful situations appropriately
- Medical, dental and vision insurance
- Employer paid group term life and disability
- Employer contribution toward Health Savings Account
- Flexible Spending Accounts
- Paid Time Off (PTO), Paid Holidays and Paid Parental Leave
- 403(b) with a 5% employer match
- Various Voluntary Benefits: Supplemental Life, AD&D and Disability; Critical Illness, Accident and Hospital Indemnity coverage
- Tuition assistance
- Student loan servicing and support
- Adoption benefits
- Backup Childcare and Eldercare
- Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
- Discount on services at Lurie Children’s facilities
- Discount purchasing program
Requirements
Qualifications
Skills
Pay
Pay range: $19.00–$28.50 hourly. At Lurie Children’s, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children’s offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs.
Benefits: list.Benefits
before list. Add a
before the list: "For full time and part time employees who work 20 or