Patient Service Representative, Full-Time Nights, Jefferson City

About the role

MU Health Care is seeking a compassionate, adaptable, and highly organized professional to join their team. The ideal candidate should remain calm under pressure, communicate with empathy, and manage multiple priorities while supporting patients and families.

Responsibilities

• Verify eligibility for insurance benefits with payor/insurance company on a timely basis.
• Submit Emergency Department Notice of Admissions critical in securing payment for the encounter (VA patients).
• Process high volume of acutely ill patients in poor condition with constant patient turnover.
• Accurately identify patients in highly acute conditions to protect patient safety and prevent medical record duplicates.
• Execute disaster preparedness protocols and policies related to high volume of unidentified patients in emergency mass influx events.
• Keep abreast of regulatory agency requirements specific to the Emergency Room department as well as inpatients to the health system.
• Possess knowledge of level of cares to assess what patient types can be transferred back to the Emergency room in acute scenarios preventing duplicate encounters.
• Screens uninsured patients' eligibility for Medicaid expansion.
• Prioritize multiple tasks within short period of time; for example, trauma arrivals and communications with EMS; strong collaboration skills required to work in a multi-disciplinary environment.
• Perform bedside registration process between ED PSR and patient/family; ensures obtaining verification so accurate insurance benefits are applied for each patient.
• Communicate with patient families experiencing emotional events while providing support and acting as a liaison between clinical staff and families regarding patient needs.
• Resolve volume of technical errors and issues that impede patient care; must be able to independently make correct decisions to ensure proper patient care occurs.
• Adapt to an unpredictable environment and deescalate agitated and sometimes aggressive patients in a professional manner, display empathy to patients in a professional manner.
• Responsible for reporting to work in timely manner for all scheduled shifts.
• May complete unit/department specific duties and expectations as outlined in department documents.

Requirements

• High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills, and abilities can be acquired.
• Six (6) months of experience with frontline customer service and guest relations duties and skills.
• Prior experience in a health care setting, hospital admissions, registration, medical office, and use of medical terminology strongly preferred.

Qualifications

• None specified

Skills

• Compassion
• Adaptability
• Organization
• Calm under pressure
• Empathy
• Collaboration
• Quick thinking
• Professionalism
• Problem-solving
• Attention to detail
• De-escalation skills

Benefits

• Health, vision and dental insurance coverage starting day one
• Generous paid leave and paid time off, including ten holidays
• Multiple retirement options, including 100% matching up to 8% and full vesting in three years
• Tuition assistance for employees (75%) and immediate family members (50%)
• Discounts on cell phone plans, rental cars, gyms, hotels and more