Patient Service Representative (FULL TIME (HYBRID))t)

About the role

The Patient Service Representative is a primary point of contact for patients and visitors and supports a positive, seamless patient experience by managing front-desk operations and workflows. The PSR also supports the financial aspects of the patient encounter by communicating applicable patient financial responsibility, requesting and collecting payment, explaining available payment options and assistance resources, and accurately documenting financial conversations and outcomes.

Position Details

Located at Mercy Orthopedic Hospital - Clinic, Ozark, Missouri. Full-time hybrid schedule.

Minimum Qualifications

• High school diploma or equivalent

Skills, Knowledge and Abilities

• Strong verbal and written communication skills for interacting with patients, healthcare professionals, and other staff members
• Proficiency in basic computer skills, including data entry and word processing
• Excellent customer service skills; empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy
• Accuracy and attention to detail when entering patient information, scheduling appointments, and processing documentation
• Ability to maintain confidentiality and follow privacy policy/procedure
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure
• Attend and complete Clinic Core Front Desk Training post-hire

Physical Requirements

• Ability to push, pull, and/or lift 50 lbs. occasionally
• Standing and walking during each shift
• Ability to grip, reach, bend, kneel, twist, and squat to perform duties

Preferred Qualifications

• One year of applicable medical office experience

Benefits

From day one, Mercy offers outstanding benefits for team members working 32+ hours per pay period, including:

• Medical, dental, and vision coverage
• Paid time off
• Tuition support
• Matched retirement plans

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion.