Patient Service Representative Full Time Days Blount Rehab

About the role

To greet patients and ensure all information is gathered for efficient encounters and billing outcomes.

Reports to: Practice Manager/Lead

Responsibilities

• Answers incoming telephone calls in a courteous and helpful manner.
• Opens and routes incoming mail in a timely manner.
• Retrieves patient charts prior to visit and provides schedule to providers and staff.
• Registers new patients and updates patient information in scheduling system.
• Verifies and creates subscriber information in computer system.
• Copies, files and retrieves medical records as requested.
• Places calls to remind parents of appointment date and time.
• Schedules follow-up appointments and provides any necessary forms for parents.
• Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
• Maintains confidentiality of all hospital and patient information at all times as observed by management and peers.
• Patient/Family Complaints are handled in a confidential, timely and professional manner.
• Fosters mature professional relationships with fellow employees in a courteous, friendly manner as measured by management observation and peer input.
• Completes all ETCH and practice required training and CBL requirements.
• Willingly accepts any other assignment that may be requested.
• Utilizes hospital resources and time respectfully and accountably.
• Works as efficiently as possible to ensure best use of time.

Qualifications

• High School Diploma/GED required
• No supervisory responsibilities
• No license or certification required
• General degree (if applicable)

Requirements

• Minimum work experience: 1‑2 years in a medical office setting preferred
• Light lifting, pushing and pulling required for 1‑20 lbs occasionally; frequent moving of objects
• Frequent sitting with some walking, standing, squatting, bending, and reaching
• Keyboard/computer use and/or repetitive motions may be required

Skills

• Ability to multi‑task while presenting a positive and comforting presence with patients and families
• Efficient typing, filing and troubleshooting skills