Patient Service Representative ENT

About the role

At Saint Alphonsus Health System, we are seeking a Patient Service Representative to join our Boise Ears, Nose, Throat Clinic team. This Full-Time position will work Monday through Friday from 8:00 AM to 5:00 PM (or similar).

Responsibilities

• Check in patients for appointments
• Collect patient co-pays
• Answer telephones and take accurate messages
• Schedule appointments
• Check insurance eligibility
• Use EPIC to update required information
• Communicate with patients and families
• Provide superior customer service
• Utilize independent decision-making skills

Qualifications

• High School Diploma or equivalent preferred
• Previous customer service experience required
• Healthcare experience preferred
• Electronic health record (EHR) experience a plus
• Medical terminology preferred
• Experience with process improvement or lean philosophy preferred

Essential Functions

• Protects patients’ rights by maintaining confidentiality of personal and financial information and follows guidelines for HIPPA regulations
• Maintains operations by following policies and procedures and reports needed changes

Additional Duties

• Acknowledges and greets patients immediately, providing a positive customer service experience
• Registers patients for appointments and completes paperwork
• Verifies and updates existing patient and insurance information
• Keeps patient appointments on schedule by notifying provider of patient’s arrival
• Informs patients immediately of delays, explains why, and the anticipated wait time
• Collects and communicates responsible balances for visits, diagnostic testing, supplies, etc.
• Maintain knowledge of different payer practices and deductibles
• Aid patients with all aspects of Financial Assistance paperwork
• Control credit extended to patients via a payment plan
• Maintain business office inventory and equipment and order supplies
• Maintain a neat work area including the reception area
• Follow Cash Control Policy and Procedure and balances daily financial activities
• Ensure collection of payments at time of service

Position Details

This Full-Time position supports a total of 4 ENT providers and is located at 6094 W Emerald St, Boise, ID 83704.

Benefits

Colleagues of Saint Alphonsus Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout SAHS and Trinity Health. Visit www.saintalphonsus.org/careers to learn more about the benefits, culture, and career development opportunities available to you at Saint Alphonsus Health System.