Patient Service Representative (Dermatology)

About Pinehurst Medical Clinic

Pinehurst Medical Clinic (PMC) is a recognized healthcare provider in Moore County, Lee County, Cumberland County, Chatham County, and the surrounding six counties. Locally owned and managed, PMC offers a broad range of primary and specialty care services. The physicians and healthcare team share a commitment to patient-centered care that is physician-led and utilizes the latest advances in medical technology. This combination of leading-edge medicine and deep compassion has been a hallmark of PMC since 1952. PMC consists of over 130 providers, approximately 750 employees, and 16 locations.

Benefits

PMC supports the total health and well-being of our team members so they can thrive personally and professionally. Benefits include health, well-being, family, and future coverage. For more information, view the benefit video or benefits overview guide.

About the Role

As a PMC Patient Service Representative (PSR), you will serve as an essential part of the patient’s experience, acting as a liaison between patients and medical support staff. You will perform tasks such as entering patient demographics, insurance information, and collecting payments during check-in/out or when scheduling appointments. You will also schedule patient appointments for both established and new patients.

Responsibilities

• Greet patients and visitors promptly, courteously, and helpfully; answer requests for information.
• Check in patients, verify and update necessary information, and check patients out.
• Keep patients informed of the physician’s timetable if waiting time increases.
• Advise patients regarding financial obligations, including co-payments, deductibles, insurance eligibility, etc.
• Maintain the lobby in a neat and orderly manner, including keeping magazines current.
• Maintain and coordinate physicians’ schedules, with thorough knowledge of physician specialties and medical practices.
• Answer telephones, return calls in a timely manner, take messages, handle requests, and provide accurate information.
• Handle mail, paperwork via fax, and medical records, ensuring accuracy and completeness.
• Support the PMC mission by providing the highest quality of care to patients and the communities served.

Requirements

• High school diploma or general education degree (GED); or one to three months of related experience and/or training; or equivalent combination of education and experience.

Preferred Qualifications

• One to two years of experience in a medical office setting.

Schedule

Day Shift (Monday through Friday), no weekends or holidays.

Pay

Hourly (Non-Exempt).