Patient Service Representative - Columbia

We need to output HTML fragment with sections: schedule, about the role? The posting includes schedule description, then description of TOA, culture, patient access, etc. Then description of role: "The Patient Service Representative Is The Friendly And Helpful Face Of TOA ..." then list of duties (bulleted). Then "Requirements Here are some of the qualifications our successful candidates possess:" then list of qualifications (maybe bullet). Then later: "The TOA team focuses on fostering an excellent working environment..." then description of work environment, etc. Also "Patient Service Representatives may be assigned to work in one of TOA’s clinics at the front desk and may be required to participate as a “Greeter”..." That's part of role description. We need to use

for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to include sections only if posting has real specific content. We have schedule content: "This position will initially work 8-hour shifts while staffing needs are being met. Once the department is fully staffed, the schedule will transition to 12-hour shifts, which will include every other Saturday as part of the regular rotation." So we can have

Schedule

with

that content. We have about the role: The description of TOA and culture maybe "About the role" or "About the company"? The instruction: use headings e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we need to decide which sections to include. We have content about the role: "The Patient Service Representative Is The Friendly And Helpful Face Of TOA - Generally, The First Person Who Interacts With Our Patients And Their Families. The Patient Service Representative Sets The Tone For a Great Patient Visit By Professionally And Compassionately Attending To The Patients As They Arrive For Their Appointment At TOA Demonstrate exceptional customer service and patient focus to make each encounter as positive as possible Work closely with clinical colleagues and administrative teammates to develop a cohesive, high performing team Verify patient demographic information upon arriva Update and change insurance information as appropriate Scan insurance cards and drivers licenses Enter referrals into the computer and link it to the appropriate case Collect copayments, coinsurances, deductibles, and balances Prep daily clinics for upcoming appointments and print related documents Create a record of the appointment, or an encounter and print Ensure that all documentation is entered accurately and swiftly Schedule follow-up appointments as necessary" That's responsibilities/duties. So we can have

Responsibilities

with

• each duty. We also have "Requirements Here are some of the qualifications our successful candidates possess:" then list of qualifications (Focused on Patient Satisfaction, Teamwork, Written Communication, Exceptional Communication, Problem Solving, Productivity, Technology, Attendance/Punctuality, Experience, Education). Those are qualifications/skills. Could split into Requirements and Qualifications? The instruction says we can have both Requirements and Qualifications sections. We need to decide based on content. The list includes qualifications like "Focused on Patient Satisfaction", "Teamwork", "Written Communication", etc. Those are more like competencies/skills. Could put them under Qualifications or Skills. The "Experience: Previous successful experience..." and "Education: High School Diploma required; Bachelor’s Degree preferred." are requirements. So we could have

  Requirements

  for Experience and Education, and

  Qualifications

  for the competencies list. Or we could combine. The instruction: Prefer a few substantive sections over many thin ones. So maybe combine into one Requirements section that includes both experience/education and competencies. But we have headings list includes Requirements and Qualifications separate. We could make two sections if both have substantive content. Let's see: The qualifications list is quite long (multiple bullet points). That's substantive. The experience/education is also substantive but short. Could split. We also have description of TOA culture, patient access, etc. That could be "About the role" or maybe "About the company". The heading "About the role" could be used for the introductory paragraph describing the role and the company culture. We have: "Tennessee Orthopaedic Alliance (TOA) is the largest orthopaedic surgery group in Tennessee, with more than 35 locations across the state. Our commitment to Trust, Respect, Honesty, Teamwork, Communication, Diversity, and Accountability guides how we work and how we care for our patients and communities. Who We Are Defines How We Care Culture: A shared commitment to Trust, Respect, Honesty, Teamwork, Communication, Diversity, and taking accountability for our own actions with the belief that every one of us makes a difference.Patient Access: Setting the standard for orthopedic care in Tennessee with access to over 35 locations across the state, including Ambulatory Surgery Centers.Patient Experience: Building strong and authentic relationships with our patients and communities by unifying through consistent collaboration to deliver exceptional patient experiences.Financial Stewardship: Using sound judgement to make responsible financial decisions; minimizing waste and maximizing value." That's about the company. Could be under

  About the role

  (though it's about the company). Or we could omit if not needed. But we have substantive content; we could include About the role. We also have later: "The TOA team focuses on fostering an excellent working environment; one of positivity, collaboration, job satisfaction, and engagement. Patient Service Representatives may be assigned to work in one of TOA’s clinics at the front desk and may be required to participate as a “Greeter” sitting or standing at the front of the clinic to direct patients to their destination. The clinic experiences high patient volume and as a result has associated stressors that come along with a fast-paced environment. The noise level in the work environment is moderate to loud with other staff members checking in patients and answering questions in close proximity to each other." That could be part of Responsibilities or maybe a separate section like "Work Environment". But not in allowed headings. Could fold into Responsibilities or About the role. Probably include in Responsibilities as additional duties? It's more about work environment. Could add a paragraph under Responsibilities after the list? But we should not invent headings. Could add a

  after the list under Responsibilities describing work environment. We also have benefits, pay: none given. So we should not include Benefits, Pay sections. Thus final HTML:

  About the role

  ...company description...

  Responsibilities

  • ... duties...

  ... work environment description...

  Requirements

  • Experience: Previous successful experience in a healthcare clinic/office environment or customer service role preferred but not required.
  • Education: High School Diploma required; Bachelor’s Degree preferred.

  Qualifications

  • Focused on Patient Satisfaction: Responds in a prompt and empathetic manner to meet patient needs; Seeks opportunity to exceed patient needs and expectations; Meets commitments; Provides positive memorable patient experiences; Manages difficult or emotional customer situations with poise and professionalism.
  ... etc.

  Schedule

  This position will initially work 8-hour shifts while staffing needs are being met. Once the department is fully staffed, the schedule will transition to 12-hour shifts, which will include every other Saturday as part of the regular rotation.

  We need to ensure we preserve all substantive information. Also need to include the bullet list of duties exactly as given, maybe split into separate
• items. The duties list is a paragraph with sentences separated by line breaks? In the source it's a run-on but we can split each action into separate
• . Let's extract duties: - Demonstrate exceptional customer service and patient focus to make each encounter as positive as possible - Work closely with clinical colleagues and administrative teammates to develop a cohesive, high performing team - Verify patient demographic information upon arrival - Update and change insurance information as appropriate - Scan insurance cards and drivers licenses - Enter referrals into the computer and link it to the appropriate case - Collect copayments, coinsurances, deductibles, and balances - Prep daily clinics for upcoming appointments and print related documents - Create a record of the appointment, or an encounter and print - Ensure that all documentation is entered accurately and swiftly - Schedule follow-up appointments as necessary Note: "Verify patient demographic information upon arriva" typo "arriva" should be "upon arrival". We should preserve as is? The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. Should we keep the typo? It's part of the posting. We'll keep exactly as given: "Verify patient demographic information upon arriva". We'll not correct. Also "Scan insurance cards and drivers licenses" (drivers licenses). Keep. Now qualifications list: we need to capture each bullet. The source after "Requirements Here are some of the qualifications our successful candidates possess:" then a list of headings with descriptions. It seems each bullet is a heading like "Focused on Patient Satisfaction:" then description. We'll treat each as
• with the heading bold? Not needed; just plain text. List: - Focused on Patient Satisfaction: Responds in a prompt and empathetic manner to meet patient needs; Seeks opportunity to exceed patient needs and expectations; Meets commitments; Provides positive memorable patient experiences; Manages difficult or emotional customer situations with poise and professionalism. - Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to the views of others; Gives and welcomes feedback; Contributes to building a positive team spirit, putting the success of team above own interests; Builds morale and supports everyone's efforts to succeed; Regularly assists others; Asks for help when needed. - Written Communication: Adept in reading and interpreting written information; Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet audience needs. - Exceptional Communication: Speaks clearly and professionally in all situations; Actively listens and gets clarification when necessary; Responds appropriately to questions. Adept in reading and interpreting written information; Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet audience needs. (Note duplicate of Written Communication? It appears repeated; we keep as given.) - Problem Solving: Identifies and resolves problems in a timely manner; Skillfully gathers and analyzes information; Develops alternative solutions when appropriate; Uses reason even when dealing with emotional situations. - Productivity: Meets or exceeds organizational productivity standards either qualitative or quantitative; Completes work in a timely manner; Strives to increase productivity; Works quickly and precisely; Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality. - Technology: Demonstrated proficiency with Microsoft Office programs such as Excel, Word, and Outlook. Demonstrated proficiency with EHR is helpful, and NextGen preferred. - Attendance/Punctuality: Consistently arrives to work, meetings and appointments ready and on time; Ensures work responsibilities are covered when absent. - Experience: Previous successful experience in a healthcare clinic/office environment or customer service role preferred but not required. - Education: High School Diploma required; Bachelor’s Degree preferred. Note that Experience and Education appear also in qualifications list but we already have them in Requirements. To avoid duplication, we could keep them only in Requirements and not duplicate in Qualifications. However the list includes them; but we could still include them in Qualifications but that would duplicate. The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. If we omit them from Qualifications, we are removing content that appears in the posting under the qualifications list. That would be losing detail. So we should keep them in Qualifications as well, even if duplicate. But we could also decide to not have a separate Requirements section and just have Qualifications that includes experience/education. However we have both sections allowed; we could keep Requirements for something else? There's no