Patient Service Representative - Cleburne

About the role

This position requires attendance of a mandatory 2-week training period at our North Arlington facility and is scheduled to work Monday - Friday 7:45AM - 4:45PM.

The Patient Service Representative (PSR) focuses on the delivery of patient care and facilitates the needs of the physician, creating an environment where patients know they are a priority and providing spectacular service.

Responsibilities

• Answers inbound calls to the Center and provides a friendly and warm greeting to all patients and/or providers.
• Checks scheduled patients in/out and ensures proper documentation is received from patient.
• Collects co-pays, co-insurance, and deductible if necessary.
• Listens and resolves patient, provider, and any customer complaints.
• Communicates to PSR Lead and/or Area Manager as needed.
• Ensures accurate data entry for patient registration.
• Assists with medical records as needed.
• Ensures all queues are processed in a timely and efficient manner while adhering to all process & compliance requirements.
• Manages eRIS Center workflow, including daily schedule, billing complete, priors grid, delinquent exams, waitlist, report delivery queues, and collection of TOS.
• Stays abreast of known carrier related issues and is able to identify carrier specific concerns.
• Monitors schedule and ensures all data, attachments, history, etc. have been done before exam is completed.
• Facilitates no-show appointments (calling patients, cancelling, rescheduling).
• Reschedules and cancels appointments as needed/directed (receives incoming/outgoing calls to patients).
• Monitors waiting room to avoid extended wait time and to assists patients as needed.
• Requests orders and processes new/same-day requests.
• Requests all patients complete a satisfaction survey after their exam.

Qualifications

Minimum Qualifications/Experience: One plus year of experience providing exceptional customer service – healthcare environment preferred.

Must be detail oriented, self-motivated, a problem solver and a team player, with the ability to navigate multiple computer screens and browsers quickly and accurately.

Must have a minimum of High School diploma or equivalent (GED) and strong communication skills & professional demeanor.

Skills

• Communication Proficiency
• Organizational Skills
• Time Management
• Problem Solving/Analysis
• Customer/Client Focus
• Collaboration Skills

Benefits

• Health Benefits: Medical/Dental/Vision/Life Insurance
• Company Matched 401k Plan
• Employee Stock Ownership Plan
• Paid Time Off + Paid Holidays
• Employee Assistance Program

Pay

Position Pay Range: $17.70 - $21.30 per hour

Schedule

Monday - Friday 7:45AM - 4:45PM