Patient Service Representative (Chula Vista)

About the role

Family Health Centers of San Diego (FHCSD) is a leading community health center providing comprehensive care to over 227,000 patients annually, with a special focus on uninsured and low-income individuals. Operating more than 90 sites across San Diego County, FHCSD offers a wide range of services including primary care, behavioral health, dental, vision, and specialized care.

Responsibilities

• Manage the patient check-in and check-out process, including identification verification, updating or confirming demographic and insurance information, and ensuring appropriate forms are provided and completed accurately.
• Collect specified co-pays and payments from patients according to coverage specifications, and from self-pay patients.
• Screen for eligibility and financial assistance, follow policies and procedures in collecting and handling cash, and ensure patient information is placed into the Electronic Health Record accurately and in a timely manner.
• Confirm, request, and process referrals and authorizations for specialty services, contact patients to schedule appointments, and make reminder/recall notifications.
• Respond to customer billing and payment inquiries on an as-needed basis. May escalate billing issues as needed.
• Display a proactive approach to customer service by listening to the patient, taking ownership of solutions, and accurately identifying customer needs through involvement of leadership in resolving concerns.
• Perform general clerical duties such as scanning information, tracking data, receiving and sorting correspondence and packages in an accurate and efficient manner.
• Perform other duties as assigned.

Requirements

• A high school diploma or GED equivalent is required.
• A Medical Assistant certification, C-NA certification, or completion of a Medical Terminology course is preferred.
• One to three years of experience related to administrative or clerical support, or customer service is required. Experience in a healthcare environment is preferred.
• Demonstrated ability to multi-task, be flexible, ensure accuracy, and meet changing priorities in a fast-paced, high workload environment.
• Sound computer literacy to use a computer system to enter information, manage and schedule appointments, and access electronic medical record information.
• Knowledge of cashiering functions with the ability to record payments and cash received.
• Good written and verbal communication skills to include interpersonal skills with the ability to communicate effectively with a patient base of varying levels of socio-economic and cultural diversity.
• A basic understanding of medical terminology and procedures is preferred.
• The ability to maintain confidentiality.
• The ability to listen well in devoting attention to patients and medical professionals.
• Bilingual in English/Spanish is preferred.
• The ability to be flexible in recognizing and responding appropriately to changing priorities and situations.

Qualifications

• High School diploma or GED equivalent.
• Medical Assistant certification, C-NA certification, or Medical Terminology course.
• Experience in administrative or clerical support, or customer service.
• Ability to multi-task, be flexible, ensure accuracy, and meet changing priorities.
• Sound computer literacy.
• Knowledge of cashiering functions.
• Good written and verbal communication skills.
• A basic understanding of medical terminology and procedures.
• The ability to maintain confidentiality.
• The ability to listen well in devoting attention to patients and medical professionals.
• Bilingual in English/Spanish.
• The ability to be flexible in recognizing and responding appropriately to changing priorities and situations.

Skills

• Customer service skills.
• Administrative and clerical support skills.
• Communication skills.
• Computer literacy.
• Medical terminology knowledge.

Benefits

Information on our extensive benefits package can be found here: FHCSD Wellness – Employee Hub (gobenefits.net). FHCSD provides Equal Employment Opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.