Patient Service Representative Charlotte PT

About the role

Receives and provides information to patients, significant others, healthcare team members and hospital guests in a courteous and professional manner. Provides an accurate and timely registration process to the patient population.

Responsibilities

• Greets and assists customers, patients, and visitors.
• Acts with a sense of urgency when dealing with patients and workflow.
• Verifies all patients have orders with diagnosis and referring physician information including a legible physician signature.
• Performs point-of-service collections in a professional manner.
• Communicates in a professional manner, appropriate for the healthcare setting.
• Ensures the waiting area is clean and orderly.
• Identifies patients utilizing two forms of identification; armbands all patients. Explains the process to all patients.
• Aids patients with undressing needs if required.
• Responds to emergencies in the department following processes identified for that particular area.
• Maintains departmental goals, point-of-service collections and registration accuracy.

Requirements

• High School Diploma or GED required.

Qualifications

• Ability to work in a fast-paced environment.
• Requires the ability to concentrate with constant interruptions.
• Will be required to sit, stand, walk, push, pull and moderate lifting of patients.

Skills

• Customer service skills.
• Attention to detail.
• Communication skills.

Benefits

• Paid Time Off programs.
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Education Assistance Program.

Pay

Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training.

Premium pay such as shift, on call, and more based on a teammate's job.

Incentive pay for select positions.

Opportunity for annual increases based on performance.

Schedule

Varies