Patient Service Representative - Centralized Scheduling

Overview

Tenet Healthcare Hospital is committed to providing exceptional patient care in a supportive and collaborative environment. As a member of the team you will work with advanced technology and be part of a healthcare community dedicated to making a positive impact on the lives of patients.

Benefits

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off
• Career development and continuing education opportunities
• Health savings accounts and healthcare & dependent flexible spending accounts
• Employee Assistance program and Employee discount program
• Voluntary benefits including pet insurance, legal insurance, accident and critical illness insurance, long‑term care, elder & childcare, auto & home insurance
• Eligibility for benefits may vary by location and is determined by employment status

Responsibilities

• Schedule initial evaluations for the correct discipline under the correct therapist specialty across 21 locations
• Call 120–150 patients daily to schedule initial evaluations for physical therapy, occupational therapy, speech therapy, or cardiac rehabilitation
• Upload approximately 200 referrals each day, filter information, and schedule patients accurately
• Navigate locations and scheduling details with patients
• Answer incoming calls and respond to voicemails
• Collaborate with Physician Relations Managers and perform miscellaneous tasks to ensure proper scheduling and obtain all necessary information from referral sources and patients
• Position may qualify for a sign‑on bonus

Qualifications

• Minimum Education: High School Diploma or equivalent GED
• Preferred Education: Associate’s Degree from an accredited school or college; Graduate of an accredited Medical Assisting Program and/or a Certified Medical Assistant
• Minimum Experience: 2 years of medical office experience or completion of an externship with Healthlink in lieu of 2 years of medical experience
• Preferred Experience: 4 years of medical office experience
• Required Certifications/Licensure: None
• Preferred Certifications/Licensure: Certified Medical Assistant
• Required Courses/Completions: Active healthcare provider Basic Life Support on hire (ARC or AHA); must obtain AHA Healthcare Provider BLS within 60 days of hire

About Tenet Healthcare

Tenet’s hospital operations segment includes 52 acute‑care and specialty hospitals in nine states, as well as primary and specialty care clinics, diagnostic imaging centers, micro‑hospitals, and off‑campus emergency departments. The organization delivers excellent medical care and a full range of services tailored to community needs, from preventative and diagnostic services to advanced technologies, supported by multidisciplinary teams of physicians and healthcare professionals.