Patient Representative Central Scheduling (On-site)

Responsibilities

Greets and/or registers patients accurately and efficiently.

Verifies insurance eligibility using online systems.

Provides and/or completes required patient forms.

Collections and enters payments, follows required balancing procedures.

Analyzes, interprets and enters physician orders.

Schedules and communicates appointment information accurately and efficiently for multiple facilities and ancillary departments.

Verifies insurance for scheduled and urgent emergent patients following guidelines established per payer and obtains authorization based on payer specific criteria.

Accurately completes assigned work queues.

Identify financial counseling needs.

Maintains confidentiality in verbal, written and electronic communication.

Follows established processes, protocols, and workflows.

Takes initiative to resolve problems and meet patient needs.

Requirements

Current knowledge of billing and coding requirements and the ability to apply these based on industry standards is required.

Ability to resolve patient financial issues and negotiate payment arrangements.

Represents the organization in a professional manner.

Employees providing direct patient care must demonstrate competencies specific to the population served.

High school diploma or general education degree (GED) required.

Previous customer service experience required.

Basic typing at 45 WPM, basic ten key, and computer skills within a Windows environment.

Experience with multiple computer applications/operating systems, and office machines.

Knowledge of HIPAA and confidentiality requirements, insurance payer regulations and requirements, and patient rights.

Knowledge of revenue cycle components and his/her role in the ability to impact the overall process.

Knowledge of the impact of accurate registration has on patient satisfaction.

Analytical skills to solve simple to semi complex problems.

Organization, prioritization and time management skills.

Concentrate and pay close attention to detail.

Ability to multi-task.

Be flexible to facilitate change.

Ability to maintain composure in a position that has considerable deadlines, customer contact and high volumes of work which produces levels of mental/visual fatigue which are typical of jobs that perform a wide variety of duties with frequent and significant uncontrollable deadlines.

Qualifications

Associate's degree in related field, or 2 years related experience and/or training in a healthcare environment preferred.

(Would consider 2 years of experience in a business office setting).

Certified Healthcare Access Associate (CHAA) Preferred.

Assist employees and visitors with any concerns they might have.

Assume overall responsibility for the safety and security of designated areas.

Monitor security cameras.

Identify potential security risks and respond accordingly.

Skills

Knowledge of revenue cycle components and his/her role in the ability to impact the overall process.

Knowledge of the impact of accurate registration has on patient satisfaction.

Benefits

Full time.

Scheduled Weekly Hours 40.

Cost Center 1207 Patient Access - Call Center (BHG).