Patient Service Representative - Cardiac

Skill Requirements

• High school diploma/GED equivalent
• Minimum of 2 years customer service experience preferred
• Epic experience preferred

About the role

Serves patients by greeting them, answering routine questions, registering patients, and maintaining records and accounts.

Responsible for creating a positive patient experience by facilitating communication between patients and healthcare providers and ensuring efficient office operations.

Responsible for scheduling appointments which will provide timely, accurate, friendly, and clinically appropriate patient access.

Responsibilities

• Welcomes patients in person or on the telephone and takes detailed messages as needed
• Reconciles co-pays and walk-in payments at the end of each day
• Registers arriving patients, includes insurance verifications, patient demographic updates, and video visits
• Uses Epic, patient portal and appointment reminder systems, mobile applications, and other forms of technology to manage scheduling, interact with patients and providers, and update files and patients’ records
• Manages high call volumes
• Follows Standard Work to ensure efficient patient experience
• Corresponds with clinical operations and/or providers as necessary
• Transfers calls as appropriate to clinical team members, including complaints and escalations
• Schedules patient appointments, and informs patients of essential preparation requirements prior to visit (referrals, x-rays, medical reports, etc.)
• Schedules follow-up appointments and associated testing, documents these appointments and ensures the necessary referral authorization is obtained
• Collections co-payments and office charges as needed and explains office payment billing policies to patients

Qualifications

• High school diploma/GED equivalent
• Minimum of 2 years customer service experience preferred
• Epic experience preferred

Benefits

We take great care of careers. With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance.

Pay

N/A

Schedule

Mon-Fri (8-4:30p)