Patient Service Representative, Call Center

CardioOne is a physician-led, technology-driven cardiology platform built to empower independent practices. Our mission is to provide cardiologists with the tools, infrastructure, and expertise they need to thrive while maintaining full clinical independence. We combine healthcare operations, purpose-built technology, and AI-enabled solutions across operations, revenue cycle, imaging, and practice development to deliver a fully integrated platform designed to drive growth, efficiency, and superior patient outcomes.

About the role

We are seeking a highly motivated Patient Service Representative to join our rapidly growing practice, CardioNow. As the first point of contact for patients and visitors, you will provide exceptional customer service and administrative support to ensure smooth office operations. This role is primarily call center-focused and reports directly to the Chief of Staff.

Responsibilities

• Oversee front desk operations of the cardiology practice
• Warmly greet patients and visitors as they arrive
• Assist with the check-in process, verifying patient information and insurance details
• Manage the appointment calendar using scheduling software, ensuring optimal time utilization and minimizing patient wait times
• Coordinate appointments for new and returning patients, including rescheduling or canceling as needed
• Answer incoming phone calls and respond to emails in a courteous and professional manner
• Address patient inquiries, provide information about services, and assist with prescription refill requests
• Collect and update patient demographic and insurance information accurately
• Verify insurance coverage and ensure necessary documentation is complete
• Maintain and update patient records, ensuring accuracy and confidentiality
• Organize and file medical documents, test results, and correspondence
• Keep the waiting area clean and organized, ensuring patient comfort
• Monitor patient flow in the waiting area and inform medical staff of delays or emergencies
• Enter patient information, appointments, and other data into the electronic health records (EHR) system
• Work closely with medical staff, nurses, and administrative personnel to ensure a seamless patient experience
• Maintain patient confidentiality and adhere to privacy regulations, such as HIPAA
• Handle patient concerns and complaints in a professional and empathetic manner

Requirements

• High school diploma or equivalent; additional education or medical office certification is a plus
• Proven experience as a receptionist or in a customer service role, preferably in a healthcare setting
• Familiarity with medical terminology and procedures
• Strong interpersonal and communication skills
• Proficiency in using scheduling software, electronic health records (EHR) systems, and basic office software (e.g., Microsoft Office)
• Excellent organizational skills and attention to detail
• Ability to multitask and handle a fast-paced environment
• Empathetic and patient-focused approach
• Professional appearance and demeanor
• Athena experience preferred

Benefits

• Medical, dental, and vision benefits
• Matching 401K
• 12 days Paid Time Off
• 8 Paid Federal Holidays

Pay

Starting at $23 per hour

Location

This role is based in the Lynnwood, WA office.