Patient Service Representative

Embark on a rewarding career with Tenet Physician Resources. If you are a compassionate healthcare professional eager to contribute to patient care, this is your opportunity where your skills make a difference every day. Join us in delivering exceptional healthcare with a personal touch.

About Us

Valley Baptist Physician Network is an organization of medical experts dedicated to providing the highest quality of care to families in the Rio Grande Valley. Our team offers advanced, compassionate service in a wide range of specialties, treating newborns to seniors.

Responsibilities

• Adhere to and support the mission, purpose, philosophy, objectives, policies, and procedures of Tenet Physician Resources.
• Adhere to the Tenet HIPAA Compliance Plan and the Privacy Standards Confidentiality Agreement.
• Demonstrate support for the Tenet Corporate Compliance Program by being knowledgeable of compliance responsibilities as expressed in the Code of Conduct; adhere to federal and state laws, rules, regulations, and corporate policies and procedures; and report compliance issues/concerns in a timely and appropriate manner.
• Greet patients entering the physician practice.
• Answer office phones, make appointments, confirm appointments, and reschedule when necessary.
• Check in patients and collect accurate patient demographics, enter data into the electronic system, and verify insurance.
• Assist in checking out patients and help them with referral processing and scheduling.
• Collect co-pays and post charges. Handle charge entry and patient balance processing.
• Distribute information to patients regarding office policies, procedures, and information about the practice.
• Explain and enroll patients in the patient portal.

Requirements

• High school diploma or GED required; completion of a medical office assistant program preferred.
• Healthcare management/administration certification preferred.
• Two years of customer service experience, preferably in a medical office setting.

Benefits

The available plans and programs include:

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off
• Career development and continuing education opportunities
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance Program, Employee discount program
• Voluntary benefits including pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder & childcare, auto & home insurance

Note: Eligibility for benefits may vary by location and is determined by employment status.

Pay

$500 sign-on bonus for new hires.