Patient Service Representative

About the role

Family Health Centers of San Diego (FHCSD) is seeking a Patient Service Representative to join our team. Founded over 55 years ago, FHCSD is one of the largest community clinics in San Diego County, providing comprehensive healthcare services to over 227,000 patients annually.

Responsibilities

• Effectively manage the patient check-in and check-out process from start to finish, including identification verification, updating or confirming demographic and insurance information, and ensuring appropriate forms are provided and completed accurately.
• Collect specified co-pays and payments from patients per coverage specifications, and from self-pay patients. Screen for eligibility and financial assistance.
• Follow policies and procedures in collecting and handling cash.
• Ensure patient information is placed into the Electronic Health Record accurately and in a timely manner.
• Confirm, request, and process referrals and authorizations for specialty services.
• Contact patients to schedule appointments and make reminder/recall notifications.
• Respond to customer billing and payment inquiries on an as needed basis. May escalate billing issues as needed.
• Regularly display a proactive approach to customer service by listening to the patient, taking ownership of solutions, and accurately identifying customer needs through involvement of leadership in resolving concerns.
• Perform general clerical duties (i.e., scanning information, tracking data, receiving and sorting correspondence and packages) in an accurate and efficient manner.
• Perform other duties as assigned.

Requirements

• A high school diploma or GED equivalent required.
• Medical Assistant Certification, CNA certification, or Medical Terminology course preferred.
• One to three years of experience related to administrative/clerical support, or customer service required.
• Bilingual English/Spanish required.
• Traveling between sites and other locations is occasionally required.

Qualifications

• A valid California driver’s license, an automobile, and proof of minimum levels of car insurance as required under California law, although limits of $100,000 are recommended.
• An acceptable driving record is also required.

Skills

• Cultural competency
• Customer service skills
• Administrative and clerical proficiency

Benefits

The successful candidate will enjoy a competitive salary with excellent benefits, including a retirement plan with employer match, paid time off, extended sick leave, and holidays. Medical, dental, vision, FSA, life insurance, employee discounts, and wellness programs are also available.

Pay

The salary range for this position is $25.00 - $29.12.

Schedule

Regular full-time hours are offered.