Patient Service Representative
Responsibilities
- Handle a high volume of inbound calls from patients, insurance providers, and healthcare facilities.
- Schedule, reschedule, and cancel appointments as needed.
- Respond to patient inquiries with professionalism and empathy.
- Document patient communications accurately within electronic systems.
- Route calls and messages to appropriate departments.
- Maintain a high level of customer service while meeting productivity and quality standards.
- Build positive relationships with patients and colleagues through effective communication.
Qualifications
- Spanish/English bilingual required.
- Minimum of 3 years of customer service, call center, or healthcare experience.
- Strong communication and interpersonal skills.
- Ability to navigate multiple systems in a fast-paced environment.
- High school diploma or GED required.
- Typing speed of at least 35 WPM with 90% accuracy.
Work Environment
- 100% onsite.
- High-volume healthcare contact center.
- Training schedule typically begins between 8:00 AM–5:00 PM or 8:30 AM–5:00 PM, with a regular schedule of 10:00 AM–6:00 PM following training.
Job Type & Location
This is a Contract to Hire position based out of San Diego, CA.
Pay And Benefits
The pay range for this position is $25.00 - $25.00/hr.
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
About TEKsystems
We are a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We are a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We are strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We are building tomorrow by delivering business outcomes and making positive impacts in our global communities.
About TEKsystems Global Services
We are a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We are a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We are strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We are building tomorrow by delivering business outcomes and making positive impacts in our global communities.
San Francisco Fair Chance Ordinance
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.