Patient Service Representative

About the role

As the first point of contact for patients, the Patient Service Representative greets, gathers information, registers, and posts payments. This position is critical to Solis Mammography: by providing outstanding patient care and maintaining the flow of the center, the Patient Service Representative impacts the profitability of the organization.

Responsibilities

• Understand, promote, and demonstrate the Solis Way.
• Greet patients in a professional and friendly manner.
• Completely and accurately register patients, including input of demographic and insurance information into the RIS (Radiology Information System) and verifying accuracy of existing information.
• Explain forms to patients and assist with form completion, via paper or tablet, as necessary.
• Process necessary paperwork by scanning documents that need to be linked to the patient’s medical record while maintaining confidentiality.
• Collect patient payments, including explaining benefits from insurance verification when necessary.
• Prepare paperwork for future appointments, incorporating additional paperwork needed for specific exams or payors.
• Ensure all diagnostic tests have required orders, request as needed, and follow up on outstanding requests.
• Schedule and reschedule patients as necessary.
• Generate daily invoice journal at the end of each day and reconcile payments using the Daily Reconciliation Report.
• Participate in front office training to stay abreast of front office policy and procedures.

Requirements

• High School diploma.
• Two years of healthcare registration or customer service experience preferred.
• Basic knowledge of cash handling.
• Basic knowledge of medical terminology preferred.
• Ability to read, write, and comprehend simple instructions and short correspondence.
• Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions.
• Ability to perform basic mathematic calculations.
• Ability to sit and/or stand for long periods of time.
• Experience using Microsoft Office Suite; knowledge of RIS software preferred.

Schedule

Full-Time, 40 hours weekly, Monday-Friday, 8:00am-4:30pm.

Benefits

• Medical, Dental, and Vision coverage.
• 401k retirement plan.
• Paid Time Off (PTO).
• Paid Holidays.
• Backup Child/Adult Care.
• Other unique benefits.

Work Location

3801 W. 15th Street, Bldg. B, Suite 150A, Plano, TX 75075.