Patient Service Representative

About the Role

Washington Radiology has set the standard for medical imaging care for more than 70 years. Our service based culture is reflected in our day-to-day interactions that are warm and welcoming and delivered with care, compassion and clinical expertise.

Work Location & Schedule

21351 Ridgetop Cir Ste 100, Sterling, VA 20166. Full-Time, 40 hours weekly, Monday-Friday, 7:00am-5:00pm.

Department Highlights

• Patient-Focused Team
• Cohesive and Friendly Environment
• Supportive and Encouraging Atmosphere

What You Will Need

• High School diploma
• Two years of healthcare registration or customer service experience preferred
• Basic knowledge of cash handling
• Basic knowledge of medical terminology, preferred
• Ability to read, write, and comprehend simple instructions and short correspondence
• Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions
• Ability to perform basic mathematic calculations
• Ability to sit and/or stand for long periods of time
• Experience using Microsoft Office Suite
• Knowledge of RIS software preferred

A Day in the Life

• Understands, promotes and demonstrates the Solis Way
• Greet patients in a professional and friendly manner
• Completely and accurately register patients including: input of demographic and insurance information into our RIS (Radiology Information System) and verifying accuracy of existing information
• Explain forms to patients and assist with form completion, via paper or tablet, as necessary
• Process necessary paperwork by scanning documents that need to be linked to the patient's medical record and maintaining confidentiality
• Responsible for collecting patient payments which can include explaining benefits given from insurance verification when necessary
• Prepare paperwork for future appointments incorporating additional paperwork needed for specific exams or payors as necessary
• Ensure all diagnostic tests have required orders, request as needed and follow-up on outstanding requests
• Schedule and reschedule patients as necessary
• Generate daily invoice journal at the end of each day and reconcile payments using Daily Reconciliation Report
• Participate in front office training to stay abreast of front office policy and procedures

Benefits

• Medical, Dental, Vision
• 401k
• PTO
• Paid Holidays
• Backup Child/Adult Care
• Other unique benefits