Patient Service Representative

About the role

We are looking for a Patient Service Representative to support a high-volume healthcare environment through attentive scheduling and patient-facing service. This is a contract position based in the Greater Philadelphia Region with a primarily remote schedule after completion of initial on-site orientation and equipment pickup.

Responsibilities

• Cook up patient appointment scheduling, rescheduling, and cancellations while maintaining accuracy across calendars and records.
• Respond to inbound patient inquiries with professionalism, providing clear guidance on appointments, services, and next steps.
• Use Epic to review, update, and document patient information in accordance with established procedures.
• Support daily administrative workflows by confirming visit details and helping patients prepare for upcoming appointments.
• Work collaboratively with clinical and operational teams to address scheduling conflicts and improve service continuity.
• Manage a remote workload effectively after initial on-site onboarding, orientation, and equipment collection are completed.
• Adjust to rotating weekday hours and periodic weekend assignments based on department coverage needs.

Requirements

• At least 1+ years of experience in a patient service, customer support, or scheduling role.
• Prior work experience in a medical office, hospital, or similar healthcare setting.
• Hands-on familiarity with Epic software in a healthcare environment.
• Demonstrated ability to manage appointment scheduling with strong attention to detail.
• Strong verbal and written communication skills with a patient-focused approach.
• Ability to work flexible shifts Monday through Friday, including one weekend approximately every four weeks.