Patient Service Representative

Job Responsibilities

• Complete requirements in checking patients in and out of the medical office.
• Aid with patient scheduling, making appointments and referrals for testing and specialists, ensuring medical orders are met.
• Greet patients in a friendly and courteous manner.
• Present as trustworthy and cooperative.
• Document patient phone messages accurately.
• Obtain necessary registration documents.
• Register and update demographic and insurance info.
• Update the patient’s electronic medical record and maintain records as required to meet compliances.
• Communicate necessary information.
• Maintain patient files or records timely.
• Secure patient medical records and scan them into charts.
• Assume info management responsibilities for patients’ electronic medical record.
• Collect co-payments and post outstanding balances.
• Receive payments and prepare bank deposits.
• Balance and batch electronic credit card transactions.
• Verify deposit totals with supervisor.
• Prepare financial documents.
• Maintain and reconcile cash drawer.
• Process interoffice mail and faxed documentation.
• Distribute and organize appropriately.
• Enter drug samples when asked.
• Maintain educational supplies.
• Absorb other departments when needed.
• Attend staff meetings.
• Use computer for scheduling, registration, and other record keeping.
• Requires continual use of phone, fax, copier, and scanner daily.
• Maintain office supplies and/or communicate needs.
• Ensure to meet compliance with all applicable hospital and department policies, procedures, and protocols.
• Notifies management of changes in workload to maximize productivity.
• Solve and follow up on challenging occurrences or situations.
• Maintain a positive attitude toward patients, physicians, co-workers, management and other hospital staff.
• Contribute to team building and maintain a team-oriented.

Requirements

• Minimum: High School Diploma or Equivalent.
• Preferred: Specialized Training in office administrative skills such as computers, software, and data entry.
• Experience Requirements: Previous Customer Service experience.
• Experience Requirements: 1 or more years of office administrative experience and customer service.

Qualifications

• Education Preferred: High School or better in Other, GED or better in Other.