PATIENT SERVICE REPRESENTATIVE

RAYUS now offers DailyPay! Work today, get paid today! RAYUS Radiology is challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together!

About the role

As a Patient Service Representative, you will execute the day-to-day activities of patient-facing service, ensuring quality assurance and customer service satisfaction while facilitating and coordinating communication between patients, family members, and staff. This role provides optimal patient-centered services supporting the imaging center front office, medical records, and technologists with patients through a rotation of front desk, medical records, and technologist assistant roles.

This position is per diem, working shifts Monday - Friday; Saturday and Sunday as needed.

Responsibilities

• Front Desk (60%)
  • Serve as initial point of contact for patients and visitors, creating and providing a positive legendary Patient Service Experience
  • Timely registration of patient arrival by validating accurate demographic information and professional collection of out-of-pocket payments prior to services being rendered
  • Inform patients about delays and wait times; follow up with patients to ensure their inquiry or complaint has been satisfactorily resolved
  • Answer, investigate, and/or direct patient inquiries or complaints to the supervisor or manager
  • Obtain and validate photo identifications and insurance cards, scanning relevant documents into patients' charts electronically and categorizing appropriately
  • Provide Consent, Financial, and HIPAA compliance-related documents, thoroughly explaining them to patients if necessary
  • Proficient utilization and application of EHR software, hardware, and programs
  • Scrutinize prescriptions and referrals for accuracy to ensure patients receive the appropriate and necessary exams
  • Effectively coordinate with interdepartmental professionals to ensure patient satisfaction related to appointment scheduling and admission/encounter
  • Verify and dispense oral contrast and preparation instructions to patients scheduled for upcoming appointments
  • Participate in medical office emergency routines when required; summon ambulance or EMS and/or assist other staff members as needed
  • Manage outgoing and incoming faxes through both electronic and manual fax machines
  • Maintain appropriate levels of administrative office supplies (e.g., RAYUS brochures, cards, sign-in sheets)
  • Contact referring physician offices to verify or request information necessary for the patient's exam
  • Organize and prioritize tasks to meet deadlines while ensuring efficient patient flow
  • Use proper phone and written etiquette when handling correspondence
  • Maintain reception and patient waiting areas, including cleanliness, sanitation, literature organization, and beverage supply
  • Align with company mission and embody core values of RAYUS
  • Adhere to company policies, procedures, operational objectives, and goals
  • Maintain strict confidentiality of PHI in adherence to HIPAA regulations
• Medical Records (20%)
  • Ensure quality assurance of health records by verifying their completeness, accuracy, and proper entry into computer systems
  • Serve as point of contact for Medical Records for patients and visitors, providing a positive legendary Patient Service Experience
  • Retrieve and release health information data/medical records in adherence to HIPAA and company policies
  • Interact and work cooperatively with patients and team members of diverse backgrounds, ensuring inclusion
  • Work as a liaison between healthcare providers and offices in a timely manner
  • Proficient utilization and application of EHR software, hardware, and programs
  • Organize and prioritize tasks to meet deadlines while ensuring efficient patient flow
  • Take appropriate action with sound judgment
  • Provide clear and friendly patient education on diagnostic examinations and deliver instructions in adherence to company policy
  • Professionally handle Stat/Urgent cases pending communication from referring healthcare provider instructions after services
  • Use proper phone and written etiquette when handling correspondence
  • Maintain reception and patient waiting areas, including cleanliness, sanitation, literature organization, and refreshment supply
  • Align with company mission and embody core values of RAYUS
  • Adhere to company policies, procedures, operational objectives, and goals
  • Maintain strict confidentiality of PHI in adherence to HIPAA regulations
• Technologist Support (15%)
  • Monitor all modality schedules
  • Greet and escort patients to changing rooms; briefly explain procedures
  • Perform prep/changing room turnaround using proper sanitizing techniques
  • Help technologists stay on time by preparing the next patient before the current patient is ready to leave the table
  • Ensure all patient areas are stocked and organized neatly and tidily
  • Clean and stock patient prep room and patient restroom
  • Stock linen and empty laundry at the end of the shift
  • Check with technologists, center supervisor, or center manager for additional duties as needed
• Other Duties as Assigned (5%)

Requirements

• High School diploma or equivalent
• One (1) year of applicable customer service experience
• Proficient with using computer systems and typing

Qualifications

Preferred:

• Two (2) years of customer service experience
• Experience using electronic medical record/health record (EMR/EHR) computer systems
• Experience working in a Radiology/Diagnostic Imaging healthcare setting
• Knowledge of basic medical terminology
• Insurance knowledge
• Bilingual

Benefits

RAYUS offers benefits (based on eligibility) including:

• Medical, dental, and vision insurance
• 401k with company match
• Life and disability insurance
• Tuition reimbursement
• Adoption assistance
• Pet insurance
• PTO and holiday pay

Visit our career page to see them all: www.rayusradiology.com/careers

Schedule

Per diem, working shifts Monday - Friday; Saturday and Sunday as needed.