Patient Service Representative

With decades of expertise, we are leading radiology forward with dynamic cross-training and advancement opportunities in a team-focused environment. The core of our success is our people, who are committed to a better healthcare experience. When you join us, you’ll align patients, providers, payors, and regulators to achieve the best clinical outcomes.

Responsibilities

• Greet and register patients in a friendly and service-oriented manner.
• Obtain or verify proper insurance and patient information, collect signatures, and ensure accuracy and completion of necessary documentation.
• Collect and log all co-pays and fees.
• Answer and transfer incoming phone calls.
• Schedule, reschedule, or cancel new or current patient appointments; confirm appointments and notify staff of changes when necessary.
• Provide patients with orientation for preparatory and safety protocols, and give directions to facilities if needed.
• Coordinate with back-office staff for timely and effective patient care.
• Demonstrate competency in safeguarding patient property and Patient Health Information.
• Safeguard on-site medications in accordance with company policies, procedures, and legal requirements.
• Respect company property, including cash and patient financial information on-site or on patient portals.
• Exhibit and maintain professional behavior toward patients and coworkers.
• Respect patient boundaries and cultural sensitivities during all interactions.
• Interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.
• Establish, nurture, and maintain cooperative working relationships.

Requirements

• Genuinely passionate about customer service and able to exercise sound judgment while remaining professional in all situations.
• Effective and professional communication and interpersonal skills with patients, guests, and colleagues.
• Ability to thrive in a fast-paced environment, prioritize work with a structured approach, and provide world-class customer service.

Qualifications

• High School Diploma or GED.
• Intermediate to advanced computer skills.
• Strong multitasking and communication skills.
• Experience providing exceptional customer service.
• Medical terminology knowledge and recent medical/radiology office experience is preferred.

Benefits

• Comprehensive Medical, Dental, and Vision coverages.
• Health Savings Accounts with employer funding.
• Wellness dollars.
• 401(k) Employer Match.
• Free services at any of our imaging centers for you and your immediate family.

Pay

$17.00 - $25.00 per hour.