Patient Service Representative

About the role

As a Patient Service Representative, you will join a dedicated team of professionals who deliver quality, value, and access in 21st-century healthcare. You’ll align patients, providers, payors, and regulators to achieve the best clinical outcomes in a dynamic, team-focused environment with cross-training and advancement opportunities.

Responsibilities

• Greet and register patients in a friendly and service-oriented manner.
• Obtain or verify proper insurance and patient information, collect signatures, and ensure accuracy and completion of necessary documentation.
• Collect and log all co-pays and fees.
• Answer and transfer incoming phone calls.
• Schedule, reschedule, or cancel new or current patient appointments; confirm appointments and notify staff of changes when necessary.
• Provide patients with orientation for preparatory and safety protocols, and give directions to facilities if needed.
• Coordinate with back-office staff for timely and effective patient care.
• Safeguard patient property and Patient Health Information in accordance with company policies and legal requirements.
• Safeguard on-site medications following company policies, procedures, and legal requirements.
• Demonstrate respect for company property, including cash and patient financial information on-site or on patient portals.
• Exhibit and maintain professional behavior toward patients and coworkers, responding to the needs of others.
• Respect patient boundaries and cultural sensitivities during all interactions.
• Interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.
• Establish, nurture, and maintain cooperative working relationships.

Requirements

• High School Diploma or GED.
• Intermediate to advanced computer skills.
• Strong multitasking and communication skills.
• Experience providing exceptional customer service.
• Medical terminology knowledge and recent medical/radiology office experience is preferred.

Skills

• Genuinely passionate about customer service.
• Sound judgment and ability to remain professional in all situations.
• Effective and professional communication and interpersonal skills.
• Ability to thrive in a fast-paced environment and prioritize work with a structured approach.

Benefits

• Comprehensive Medical, Dental, and Vision coverages.
• Health Savings Accounts with employer funding.
• Wellness dollars.
• 401(k) Employer Match.
• Free services at any of our imaging centers for you and your immediate family.