Patient Service Representative

About the role

With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Patient Service Representative, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders—patients, providers, payors, and regulators to achieve the best clinical outcomes.

Responsibilities

• Greet and register patients in a friendly and service-oriented manner
• Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation
• Collect and log all co-pays and fees
• Answer/transfer incoming phone calls
• Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary
• Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed
• Coordinate with the back-office staff for timely and effective care of patients
• Demonstrate competency regarding the need to safeguard patient property and Patient Health Information
• Safeguard any on site medications in accordance with Company policies, procedures and any legal requirements
• Demonstrate respect for company property, including any cash and patient financial information on site or on patient portals
• Respond to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers
• Demonstrate respect for patient boundaries and cultural sensitivities during all interactions
• Demonstrate ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting
• Demonstrate ability to establish, nurture, and maintain cooperative working relationships

Qualifications

• Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations
• Able to demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues
• Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service

Requirements

• High School Diploma or GED
• Intermediate to advanced computer skills
• Strong multitasking and communication skills
• Experience providing exceptional customer service

Preferred qualifications

• Medical terminology knowledge and recent medical/radiology office experience is preferred

Benefits

• Comprehensive Medical, Dental and Vision coverages
• Health Savings Accounts with employer funding
• Wellness dollars
• 401(k) Employer Match
• Free services at any of our imaging centers for you and your immediate family

Pay

$23.00 - $23.00 / Per Hour