Patient Service Representative

Responsibilities

• Aiding patients using the kiosk prior to registration.
• Escort patients needing emergency assistance to the treatment area.
• Handle physician and nurse requests promptly.
• Communicate billing policies and provide itemized bills as needed.
• Accurately register patients and offer excellent customer service.
• Verify patient demographic, health, pharmacy, and insurance information.
• Answer billing and insurance questions thoroughly.
• Refer billing inquiries to the right parties.
• Collect payments and issue receipts.
• Process incurred charges and manage cash.
• File and scan medical documents and office forms.
• Complete assigned checklists and Policy Manager tasks.
• Answer incoming calls and distribute messages.
• Assist with other tasks as directed.
• Understand and operate the electronic medical record system efficiently.
• Receive, move, and stock supplies.
• Ensure daily reports are generated.
• Participate in staff meetings and other assignments.
• Provide positive, warm, and friendly service.
• Perform other duties as assigned.

Requirements

• Must be 18 years old or older.
• Basic typing skills required.
• One year of clerical experience preferred.
• High school diploma or equivalent.
• Ability to sit, stand, and walk for up to 7 hours.
• Capable of lifting up to 25 pounds.
• Excellent communication skills (visual, verbal, written, and typed).
• Prioritize and multitask effectively.
• Willing to work at any center.

Qualifications

• Efficient understanding of the electronic medical record system.
• Positive attitude and willingness to assist.

Skills

• Customer service skills.
• Time management and multitasking abilities.
• Medical terminology knowledge.
• Basic computer skills.

Benefits

• Health, dental, and vision insurance.
• Disability, life, and long-term care insurance.
• Employee Assistance Program.
• Flexible spending accounts and 401(k) retirement plan.
• Paid annual leave, volunteer time off, bereavement leave, and emergency leave.
• Bank overtime pay, holiday pay, and double time compensation.
• Discounted medical treatment at any Patient First location.
• Recruitment bonus, patient care performance bonus, and weekend bonus.