Patient Service Representative

About the role

The Patient Services Representative coordinates and facilitates a variety of functions in support of Student Health, Counseling & Wellness (SHCWS) Services mission, values, and goals. They function with a moderate degree of independence and exercise discretion, judgment, and confidentiality in a clinical office environment. They provide first point-of-contact for clients/patients, customers, and visitors, gather pertinent patient data to facilitate service, and provide efficient and accurate customer service.

Responsibilities

• Provide reception and clerical duties in an office environment.
• Provide exceptional customer service skills.
• Exercise effective interpersonal skills.
• Respond to routine and non-routine inquiries with independent judgment and discretion.
• Communicate information clearly and accurately.
• Operate standard office equipment and use standard office software packages.
• Prioritize work assignments and maintain confidentiality.
• Perform standard clerical procedures and practices.
• Collaborate with multi-disciplinary staff.
• Obtain BLS CPR and complete FamilyPACT training upon hire.

Requirements

• Entry to this classification requires fundamental written and oral communication skills, understanding of standard office procedures, ability to operate standard office equipment, ability to learn office technology systems, ability to perform basic mathematical calculations, and typing and keyboard skills.
• Experience providing reception and clerical duties in an office environment.
• Exceptional customer service skills.
• Effective interpersonal skills.
• Ability to use independent judgment and discretion.
• Effective written and verbal communication skills.
• Familiarity with standard office software packages.
• Organizational skills with the ability to independently prioritize work assignments.
• Ability to perform standard clerical procedures and practices.
• Ability to work independently as well as collaboratively with multi-disciplinary staff.
• Ability to maintain confidentiality.
• Ability to obtain BLS CPR and complete FamilyPACT training upon hire.

Qualifications

• Completion of a high school program or its equivalent and some experience in an office environment.
• Two years’ experience providing direct customer service.
• Experience working in a medical office and/or counseling center.
• Experience working with Electronic Health Records.
• Familiarity with HIPAA documents.

Skills

• Written and oral communication skills.
• Basic mathematical calculations.
• Standard office software packages (e.g., Microsoft Office Suite).
• Organizational skills.
• Confidentiality.
• BLS CPR and FamilyPACT training.

Benefits

Best-in-class benefits are available. For more information, click here.

Pay

Salary range: $3,565 per month (Step 1) - $5,092 per month (Step 19)

Schedule

Monday - Friday, 8:00am - 5:00pm