Patient Service Representative

Responsibilities

• Aiding patients using the kiosk prior to registration.
• Escort patients needing emergency assistance to the treatment area.
• Handle physician and nurse requests promptly.
• Communicate billing policies and provide itemized bills as needed.
• Accurately register patients and offer excellent customer service.
• Verify patient demographic, health, pharmacy, and insurance information.
• Answer billing and insurance questions and process payments.
• Referral of billing inquiries to relevant departments.
• Collect and issue receipts for patient visits, tests, and supplies.
• Process patient discharges and handle incurred charges.
• Manage cash transactions, including counting and accounting.
• Filing and scanning medical documents and office forms.
• Completing assigned checklists and Policy Manager tasks.
• Answering incoming calls and distributing messages.
• Assisting with other tasks as directed.
• Understanding and operating the electronic medical record system.
• Receiving, moving, and stocking supplies.
• Cleaning the front office area and performing maintenance tasks.
• Verifying daily reports and running reports at the end of the day.
• Attending staff meetings and being available to assist as needed.
• Operating and maintaining medical and office equipment.
• Participating in maintenance assignments as directed.
• Providing positive, warm, and friendly service.
• Completing other duties as assigned.

Requirements

• Must be at least 18 years old.
• Basic typing skills required.
• One year of clerical experience preferred.
• High school diploma or equivalent.
• Ability to sit, stand, and walk for up to 7 hours.
• Capable of lifting up to 25 pounds.
• Excellent communication skills (visual, verbal, written, and typed).
• Prioritization and multitasking abilities.
• Willingness to work at any center due to staffing issues, emergencies, or reductions.

Pay and Benefits

• Salary range: $20.00 - $23.00 per hour, based on experience.
• Benefits include health, dental, and vision insurance, disability, life, and long-term care insurance, employee assistance program, flexible spending accounts, 401(k) retirement plan (with employer match), paid annual leave, volunteer time off, pay for bereavement, emergency, and holiday leave, bank overtime pay, and weekend bonuses (for center employees).
• Discounted medical treatment at any Patient First location for employees and immediate family.
• Additional bonuses available: recruitment bonus, patient care performance bonus (for center employees), and weekend bonus (for center employees).