Patient Service Representative

Responsibilities

• Assisting patients using the kiosk prior to registration
• Escorting patients in need of emergency assistance directly to the treatment area to be registered and evaluated
• Respectfully handling Physician and Nurse requests in a timely manner
• Communicating information about Patient First’s billing policies, including insurable and non-insurable charges, as needed
• Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness
• Verifying all patient demographic, health, pharmacy, and insurance information
• Thoroughly answering billing and insurance questions and providing itemized billing statements as requested
• Referring billing questions to the appropriate parties as needed
• Collecting money and issuing receipts for a patient’s visit, diagnostic studies, and supplies as prompted by the electronic medical record system
• Discharging the patient and processing incurred charges
• Completing all cash management duties to include counting and accounting for money collected at the end of the shift
• Receiving, sending, and distributing correspondence as directed
• Filing and scanning medical documents and office forms as directed
• Completing assigned checklists and Policy Manager tasks within the assigned shift
• Answering all incoming calls and distributing messages in a timely manner
• Assisting with other assignments as directed
• Demonstrating an efficient understanding of the electronic medical record system
• Receiving, moving, and stocking ordered supplies
• Cleaning the front office work area and other maintenance assignments as directed
• Verifying daily reports are run at the end of the day
• Attending staff meetings as directed
• Being available to assist as needed (breaks and mealtimes may be interrupted at any time to provide necessary patient care or to maintain center operations)
• Operating, using, and maintaining medical and office equipment as trained
• Participating in maintenance assignments when necessary and as directed
• Providing positive, warm, and friendly service in all interactions
• Completing other duties as directed

Requirements

• Must be 18 years of age or older
• Basic typing skills
• Minimum one year of clerical experience preferred
• High school graduate or equivalent
• Ability to sit, stand, and walk for up to 7 hours at a time
• Ability to lift up to 25 pounds
• Excellent visual, verbal, written, and typed communication skills
• Ability to prioritize and multitask
• Willing to work at any center due to a staffing issue, center emergency, or a reduction of work

Pay

Salary Range: $18.75 - $21.25, depending on experience.

Benefits

• Health, Dental and Vision insurance for employees and dependents
• Disability, Life and Long Term care insurance
• Employee Assistance Program
• Flexible Spending accounts
• 401(k) Retirement Plan (with employer match)
• Paid Annual Leave, Volunteer Time Off Pay, Bereavement Leave, Emergency Leave Bank
• Overtime Pay, Holiday Pay, Double time compensation for all holidays worked
• Discounted medical treatment at any Patient First location for employees and immediate family
• Bonuses include:
  • Recruitment bonus
  • Patient Care Performance bonus (center employees only)
  • Weekend bonus (center employees only)