Patient Service Representative

Responsibilities

• Aiding patients using the kiosk prior to registration.
• Escort patients needing emergency assistance to the treatment area.
• Handle physician and nurse requests promptly.
• Communicate billing policies and provide itemized bills as needed.
• Accurately register patients and offer excellent customer service.
• Verify patient demographic, health, pharmacy, and insurance information.
• Answer billing and insurance questions thoroughly.
• Refer billing inquiries to the right parties.
• Collect payments and issue receipts.
• Process incurred charges and complete cash management duties.
• Run daily reports and file medical documents.
• Distribute correspondence and complete assigned tasks.
• Answer calls and distribute messages efficiently.
• Assist with other tasks as directed.
• Show proficiency in the electronic medical record system.
• Receive, move, and stock supplies.
• Clean the front office and perform maintenance tasks.
• Operate, use, and maintain medical and office equipment.
• Participate in maintenance and other assignments.
• Provide positive, warm, and friendly service.
• Complete other duties as assigned.

Requirements

• Must be at least 18 years old.
• Basic typing skills required.
• One year of clerical experience preferred.
• High school diploma or equivalent.
• Ability to sit, stand, and walk for up to 7 hours.
• Ability to lift up to 25 pounds.
• Excellent communication skills (visual, verbal, written, and typed).
• Prioritize and multitask effectively.
• Willingness to work at any center.

Qualifications

• Efficient understanding of the electronic medical record system.

Skills

• Positive attitude and ability to handle emergencies.

Benefits

• Discounted medical treatment at any Patient First location (for employees only).
• 401(k) retirement plan with employer match (for eligible employees).
• Paid annual leave, overtime pay, and double time compensation for holidays worked.
• Bonuses: recruitment bonus, patient care performance bonus (for center employees), weekend bonus (for center employees).