Patient Service Representative

About the role

Family Health Centers of San Diego (FHCSD) is a leading community health center providing comprehensive healthcare services to over 227,000 patients annually. With more than 90 sites across San Diego County, FHCSD offers a wide range of services including adult care, pediatrics, behavioral health, dental, vision, and more. The role involves managing the patient check-in and check-out process, collecting payments, scheduling appointments, and handling customer inquiries.

Responsibilities

• Manage patient check-in and check-out processes, including identification verification, demographic updates, and insurance information.
• Collect specified co-pays and payments from patients according to their coverage specifications.
• Screen for eligibility and financial assistance, and follow policies for cash handling.
• Ensure patient information is accurately entered into the Electronic Health Record (EHR).
• Confirm, request, and process referrals and authorizations for specialty services.
• Contact patients to schedule appointments and send reminder/recall notifications.
• Respond to customer billing and payment inquiries as needed.
• Escalate billing issues as necessary.
• Perform general clerical duties such as scanning information, tracking data, and receiving/sorting correspondence.

Requirements

• A high school diploma or equivalent required.
• Medical Assistant certification, C-NA certification, or completion of a Medical Terminology course preferred.
• Traveling between sites and other locations is occasionally required.
• A valid California driver's license, automobile, and proof of minimum levels of car insurance as required by California law.
• Reasonable accommodation may be provided on a case-by-case basis.

Qualifications

• 1 – 3 years of experience related to administrative/clerical support or customer service.
• Experience in a healthcare environment preferred.
• Demonstrated ability to multi-task, be flexible, ensure accuracy, and meet changing priorities in a fast-paced, high workload environment.
• Sound computer literacy to use a computer system for entering information, managing/applying for appointments, and accessing EHR information.
• Knowledge of cashiering functions with the ability to record payments and cash received.
• Good written and verbal communication skills to include interpersonal skills with the ability to communicate effectively with a diverse patient base.
• Possess a basic understanding of medical terminology and procedures preferred.
• Ability to maintain confidentiality.
• Ability to listen well in devoting attention to patients and medical professionals.
• Multilingual skills preferred, including English, Spanish, Arabic, and Somali.

Skills

• Ability to be flexible in recognizing and responding appropriately to changing priorities and situations.

Physical Requirements/Working Environment

• Bending (neck): Frequent (3-6 hours)
• Bending (waist): Rarely (0-1 hour)
• Carrying: Constantly (6+ hours) 0-10 lbs, rarely (0-1 hour) 11-25 lbs, never (0-1 hour) 25-50 lbs, never (0-1 hour) 51-75 lbs, never (0-1 hour) 75 lbs
• Climbing (ladder): Rarely (0-1 hour)
• Climbing (stairs): Rarely (0-1 hour)
• Driving: Occasionally (6+ hours)
• Exposure to blood borne pathogens and biohazards: Yes
• Exposure to dust, gas, fumes, or chemicals: Office equipment
• Fine manipulation: Frequent (3-6 hours)
• Kneeling: Rarely (0-1 hour)
• Lifting: Constantly (6+ hours) 0-10 lbs, rarely (0-1 hour) 11-25 lbs, never (0-1 hour) 25-50 lbs, never (0-1 hour) 51-75 lbs, never (0-1 hour) 75 lbs
• Power Grasping: Never
• Pushing: Constantly (6+ hours) 0-10 lbs, rarely (0-1 hour) 11-25 lbs, never (0-1 hour) 25-50 lbs, never (0-1 hour) 51-75 lbs, never (0-1 hour) 75 lbs
• Reaching (above shoulder level): Frequent (3-6 hours)
• Reaching (below shoulder level): Frequent (3-6 hours)
• Repetitive use of hands: Constantly (6+ hours)
• Simple Grasping: Frequent (3-6 hours)
• Sitting: Constantly (6+ hours)
• Standing: Frequent (3-6 hours)
• Twisting: Constantly (6+ hours)
• Use of personal protective equipment: No
• Walking: Frequent (3-6 hours)
• Working around equipment and machinery: Office equipment
• Ages of patients served: All ages

Benefits

Information on our extensive benefits package can be found here: FHCSD Wellness – Employee Hub (gobenefits.net)

Equal Employment Opportunity

FHCSD provides Equal Employment Opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.