Patient Service Representative

About the role

Family Health Centers of San Diego (FHCSD) is a leading community health center providing comprehensive care to over 227,000 patients annually. With more than 90 sites across San Diego County, FHCSD offers a wide array of services including primary care, behavioral health, dental, vision, and specialized services.

Responsibilities

• Manage patient check-in and check-out processes, including identification verification, demographic updates, and insurance information.
• Collect specified co-pays and payments from patients according to their coverage, and handle self-pay patients.
• Screen for eligibility and financial assistance, and follow policies for cash handling.
• Ensure patient information is entered into the Electronic Health Record accurately and promptly.
• Process referrals and authorizations for specialty services, and contact patients to schedule appointments and send reminders.
• Respond to billing inquiries and escalate issues as necessary.
• Perform general clerical duties such as scanning, tracking, and managing correspondence and packages.

Requirements

• A high school diploma or equivalent, with a preference for medical assistant certification, C-NA certification, or completion of a medical terminology course.
• Experience in administrative or customer service roles, preferably in a healthcare setting.
• Ability to multitask, be flexible, ensure accuracy, and adapt to changing priorities in a fast-paced environment.
• Good computer literacy, including proficiency in using a computer system to schedule appointments and access electronic medical records.
• Strong written and verbal communication skills, with the ability to communicate effectively with diverse patient populations.
• Basic understanding of medical terminology and procedures, and the ability to maintain confidentiality.

Qualifications

• High school diploma or equivalent required.
• Medical assistant certification, C-NA certification, or completion of a medical terminology course preferred.
• Valid California driver's license and proof of car insurance as required by law.
• Traveling between sites and other locations is occasionally required.

Skills

• Excellent customer service skills.
• Proactive problem-solving abilities.
• Attention to detail and accuracy.
• Effective communication and interpersonal skills.
• Basic knowledge of medical terminology and procedures.

Benefits

The salary range for this position is $25.00 - $29.12 per hour. For more information on our comprehensive benefits package, please visit FHCSD Wellness - Employee Hub (gobenefits.net).

Pay

The pay range for this position is $25.00 - $29.12 per hour.

Schedule

Hours of operation vary by location, but generally include morning, afternoon, and evening shifts.