Patient Service Representative

About the role

Family Health Centers of San Diego (FHCSD) is a leading community health center providing comprehensive healthcare services to over 227,000 patients annually. With more than 90 sites across San Diego County, FHCSD offers a wide array of services including primary care, behavioral health, dental, vision, and specialized care. The organization is committed to serving uninsured and low-income individuals, making it the largest community clinic provider in the county.

Responsibilities

• Manage patient check-in and check-out processes, including identification verification, demographic updates, and insurance information management.
• Collect specified co-pays and payments from patients according to their coverage specifications, and handle self-pay patients.
• Screen for eligibility and financial assistance, and follow policies for collecting and handling cash.
• Affirmatively place patient information into the Electronic Health Record (EHR) accurately and promptly.
• Process referrals and authorizations for specialty services, and contact patients to schedule appointments and send reminders.
• Respond to billing and payment inquiries from patients as needed, escalating issues as necessary.
• Perform general clerical duties such as scanning information, tracking data, and managing correspondence and packages.

Requirements

• High School diploma or GED equivalent, or equivalent combination of education and experience.
• Medical Assistant certification, C-NA certification, or completion of a Medical Terminology course preferred.
• 1 – 3 years of experience in administrative or customer service roles, preferably in a healthcare setting.
• Demonstrated ability to multitask, be flexible, ensure accuracy, and manage a high workload in a fast-paced environment.
• Basic computer literacy, including proficiency in using a computer system to enter information, manage appointments, and access EHR.
• Knowledge of cashiering functions and the ability to record payments and cash transactions.
• Effective written and verbal communication skills, including the ability to interact with diverse patient populations.
• A basic understanding of medical terminology and procedures is helpful.
• Ability to maintain confidentiality and listen attentively to patients and medical professionals.
• Bilingual in English/Spanish is preferred.

Qualifications

• High School diploma or GED equivalent required.
• Equivalent combination of education and experience may be considered.
• Medical Assistant certification, C-NA certification, or completion of a Medical Terminology course is preferred.
• Experience in a healthcare environment is preferred.
• Multi-tasking, flexibility, accuracy, and meeting changing priorities are essential.
• Basic computer literacy and proficiency in using a computer system for appointment management and EHR access.
• Knowledge of cashiering functions and the ability to handle payments and cash transactions.
• Effective written and verbal communication skills, including the ability to interact with diverse patient populations.
• A basic understanding of medical terminology and procedures is helpful.
• Confidentiality and listening skills are important.
• Bilingual in English/Spanish is preferred.

Skills

• Excellent customer service skills.
• Proactive problem-solving abilities.
• Attention to detail.
• Flexibility and adaptability.
• Effective communication skills.

Benefits

Family Health Centers of San Diego offers a competitive salary range of $25.00 - $29.12, along with a comprehensive benefits package including wellness programs and opportunities for professional development. Equal employment opportunities are provided to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.