Patient Service Representative
About the role
Dental Care of McLean is looking for a Patient Service Representative in McLean, Virginia, to join our clinical team by providing a high level of patient care and satisfaction in a team-based environment. We take pride in offering comprehensive, personalized care in a warm and welcoming setting, prioritizing patient comfort and advanced treatments for optimal oral health.
This position is ideal for someone with a passion for outstanding customer service, a willingness to learn, and a desire to start in the dental field. The Patient Service Representative will support all staff members and patients, handling phone calls, patient inquiries, appointment scheduling, and assisting with treatment plan financial arrangements. Flexibility in managing requests and projects assigned by staff or the Office Manager is essential.
Responsibilities
- Provide exceptional customer service by acknowledging, smiling, and greeting patients upon arrival and dismissal
- Respond to patient questions and concerns according to office policies
- Answer telephones and direct calls appropriately
- Schedule, confirm, and follow up on appointments, including handling no-shows and cancellations
- Register patients on the sign-in sheet
- Post charges and payments to patient accounts
- Check voicemail on a daily basis
- Maintain a clean and friendly waiting area for patients
Requirements
- Experience working in a dental, medical, or other healthcare office (preferred)
- Knowledge of insurance plans (HMO/PPO) is a plus
- Experience answering telephones
- Exceptional customer service skills
Benefits
- Full-time schedule: Monday–Friday, 8:00 AM–5:00 PM
- Health, dental, and vision insurance (individual and family coverage)
- Life insurance and disability benefits
- 401(k) plan
- Team-oriented work environment with access to modern dental technology