Patient Service Representative

Responsibilities

• Greet patients, sign them in, schedule future appointments, and handle incoming phone calls.
• Absorb and apply training to provide the best possible service to patients.
• Respond to patient questions and concerns according to DCA Policies.
• Answering Telephones
• Schedule Appointments
• Maintain Appointment Book
• Confirm Appointments
• Follow up on no shows/cancellation of Appointments
• Register Patients on sign in sheet
• Post charges and payments to patient accounts
• Checking voice-mail on a daily basis
• Maintain a clean and friendly waiting area for patients

Qualifications

• Experience working in a dental office, REQUIRED
• Knowledge of insurance plans (HMO/PPO), is a plus
• Experience answering telephone
• Must have exceptional customer service skills