Patient Service Representative

About the Role

The Patient Service Representative provides a comprehensive set of business, financial, and appointment-related services including visit preparation, patient arrival and departure functions, payment functions, and creating a positive patient experience.

Responsibilities

• Develops and maintains positive relationships with patients and families by greeting and providing prompt and caring responses to questions and requests.
• Performs point-of-service activities (visit preparation, co-pay collection, patient tracking, and other duties) as assigned under the direction of the supervisor.
• Schedules patient visits or other diagnostic testing utilizing hospital procedures and resources.
• Manages third-party payors and collection of co-pays.
• Follows through on routine tasks and general office duties, such as faxing, copying, filing, mailings, promptly returning phone calls, taking and distributing messages.
• Responsible for ensuring appropriate front desk inventory is maintained and communicating needs to the appropriate staff member.
• Provides for smooth office operations by setting and revising priorities based on workload and anticipating needs and deadlines.
• Ensures overall department appearance, including the cleanliness of the work area and waiting room as needed.
• Participates in clerical and administrative cross-coverage efforts as needed.
• Ensures HIPAA compliance is followed.
• Other duties as required.

Requirements

• High school diploma or equivalent is required.
• Experience working in a general office setting (clerical or administrative duties) is preferred.
• Experience working in a healthcare environment is preferred.
• Experience in a computerized scheduling system is preferred.
• Knowledge of medical terminology is preferred.
• Excellent interpersonal skills to communicate effectively via telephone or face-to-face with patients, families, physicians, and staff.
• Strong organizational skills with the ability to effectively prioritize multiple tasks.
• Ability to perform basic math skills to process insurance co-payments.
• Experience working with Microsoft Office (Outlook, Excel, Word) or similar software is required.

Schedule

Full-time, 40 hours per week. Days variable. Onsite.