Patient Service Representative (4166)

Responsibilities

• Patient registration
• Collect current and overdue service charges, and print receipts
• Secure a daily cash box
• Reconcile daily charges and receipts
• Answer phones, take and forward messages, and schedule appointments
• Verify patient insurance information
• Use multi-line phone system
• Travel to other clinics to cover shifts as required
• Operate office equipment (fax, printer, scanner)
• Follow Waco Family Medicine policies and procedures as outlined in the employee handbook
• Perform other duties as assigned by supervisor

Requirements

• Valid Driver’s license
• Visual and auditory accuracy
• Ability to work 8-hour shifts in an indoor setting
• Frequent use of computer and telephone
• Long periods of sitting
• Continuous repetitive grasping and manipulation of both hands
• Continuous conversational communication
• Occasional reaching, walking, squatting, bending, kneeling, twisting, and climbing
• Occasionally carrying, lifting, pushing, and pulling of up to 25 lbs.
• Occasionally working in confined, noisy, or dusty areas
• Regular use of personal transportation
• Ability to understand and carry out simple or detailed oral/written instructions with retention
• Ability to read and interpret detailed specifications

Qualifications

• High School Diploma or equivalent; Associate degree preferred
• Healthcare experience preferred
• At least one year’s customer service experience required

Skills

• Excellent written and verbal communication and customer service skills
• Experience using the AIDET communication model
• Proficient in Microsoft Office (Excel, Word, PowerPoint)
• Bilingual in English/Spanish preferred but not required
• Detail-oriented and patient-focused
• Ability to multitask and work in a fast-paced environment

Reports to: Practice Manager