Patient Service Rep-Washington Clinic Dermatology

Position Details

The Patient Services Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

What You'll Do

• Greet patients and visitors with professionalism, courtesy, and a welcoming attitude.
• Verify patient information and ensure accurate registration.
• Deliver a positive, patient-focused experience at every interaction.
• Address questions and concerns with empathy and professionalism.

Financial & Office Operations

• Balance and reconcile daily cash drawer transactions.
• Maintain accurate cash handling records.
• Aid in front office workflows to support efficient clinic operations.
• Support implementation of EPIC updates and workflow improvements.

Team Collaboration & Compliance

• Participate in department meetings and review communications in a timely manner.
• Suggest process improvements that enhance patient care and operational efficiency.
• Maintain confidentiality and protect patient privacy at all times.
• Follow all Mercy safety guidelines and incident reporting procedures.
• Ensure reception and waiting areas remain clean, safe, and welcoming.
• Support infection control and workplace safety standards.
• Perform other duties as assigned.

Minimum Qualifications

• Education: High School Diploma or equivalent
• Training: Ability to attend and successfully complete Clinic Core Front Desk Training following hire
• Skills & Qualifications: Excellent verbal and written communication skills, strong customer service and patient relations abilities, basic computer proficiency, exceptional attention to detail and accuracy, strong organizational and multitasking skills, professionalism, discretion, and commitment to confidentiality, ability to remain calm and adaptable in a fast-paced environment, strong problem-solving and interpersonal skills, a positive attitude and team-oriented mindset
• Experience: One year of medical office, healthcare, or related customer service experience preferred

Physical Requirements

• Ability to occasionally push, pull, and/or lift up to 50 pounds
• Ability to stand and walk throughout the workday
• Ability to reach, grip, bend, kneel, squat, and twist while performing job duties