Patient Service Rep -University Internal Medicine and Integrative Health

About the role

University Physicians Association is seeking qualified applicants for a full-time Patient Service Rep position at University Internal Medicine and Integrative Health (Located within the UT Medical Center). Candidates must be detail-oriented and able to work under deadlines in a very fast-paced office. This position will work closely with the physician to provide a seamless patient experience. If You Are Looking For a Career That Offers a Great Culture To Grow And Learn While Using Your Passion For Patient Care, We Want You On Our Team! In Addition To Working For a Company That Is Committed To Being a Great Place To Work For All Team Members, We Also Offer a Great Comprehensive Benefit Package That Includes:

Responsibilities

• Greet patients in friendly and timely manner
• Ensure that patients complete necessary forms required for the electronic health record and billing office
• Maintain patient demographic and insurance information; Collect payments
• Ensures good patient flow through practice by timely processing of patients as they arrive at front office
• Answer patient inquiries regarding patient registration information or billing questions
• Refers patient inquiries regarding medical care or treatment to the physician
• Schedules patients with appropriate physician
• Document scanning into electronic health record
• Other duties as assigned

Requirements

• Excellent multitasking, time management, and communication skills
• Strong attention to detail and organizational ability
• At least 6 months of experience in a medical office setting
• In addition to traditional clinical responsibilities, this role also includes a significant amount of office-based work. The ideal candidate will be comfortable supporting both patient care and administrative functions such as tracking metrics, managing documentation, and assisting with workflow coordination.

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) with company match and immediate vesting
• Short-term and Long-term disability
• Life insurance
• Critical Illness
• Flexible Spending Accounts
• Health Savings Account with Employer contribution
• PTO, Sick leave, Bereavement leave
• Employee Assistance Program
• Fitness Center