Patient Service Rep - PT, Days

Cape Girardeau, Missouri – Clinical Support – Administrative/Clerical/Registration – Regular – Part-time

About the role

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Responsibilities

• Interact with patients, healthcare professionals, and other staff members with strong verbal and written communication skills.
• Perform basic computer tasks including data entry and word processing.
• Provide excellent customer service to patients and visitors in a courteous and professional manner.
• Enter patient information, schedule appointments, and process documentation with accuracy and attention to detail.
• Maintain confidentiality and follow privacy policies/procedures.
• Handle unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.
• Perform physical tasks such as pushing, pulling, and/or lifting 50 lbs. occasionally.
• Stand and walk during each shift; grip, reach, bend, kneel, twist, and squat to perform duties.

Requirements

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills with a patient-focused and empathetic approach.
• Ability to maintain confidentiality and follow privacy policies/procedures.
• Adaptability to work effectively under pressure.

Preferred Qualifications

• One year of applicable medical office experience.

Benefits

• Medical, dental, and vision coverage.
• Paid time off.
• Tuition support.
• Matched retirement plans for team members working 32+ hours per pay period.

Schedule

Part-Time (16 hours per week), Days (8 AM – 5 PM)