Patient Service Rep - PT, Days

Find your calling at Mercy! The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Location

Mercy Hospital Southeast - Peds Clinic
25 Doctors Park
Cape Girardeau, MO 63701

Schedule

Part-Time (16 hours per week)
Shift: Days (8:00 AM – 5:00 PM)

Responsibilities

• Serve as the first point of contact for patients and visitors, ensuring a positive and seamless experience.
• Manage front desk operations and workflows.
• Communicate effectively with patients, healthcare professionals, and staff members.
• Perform data entry, word processing, and accurate documentation of patient information.
• Schedule appointments and handle inquiries with professionalism and tact.
• Maintain confidentiality and adhere to privacy policies and procedures.
• Handle unexpected situations with adaptability and composure under pressure.
• Complete Clinic Core Front Desk Training post-hire.

Requirements

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills with a patient-focused and empathetic approach.
• Accuracy and attention to detail, particularly in handling patient information and documentation.
• Ability to maintain confidentiality and follow privacy policies.
• Adaptability to work effectively under pressure.

Physical Requirements

• Ability to push, pull, and/or lift 50 lbs. occasionally.
• Standing and walking during each shift.
• Ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

• One year of applicable medical office experience.

Benefits

• Medical, dental, and vision coverage.
• Paid time off.
• Tuition support.
• Matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.