Patient Service Rep (PSR) - NKU Health Clinic

About the role

Reports to the Practice Manager, the Patient Service Representative III is primarily responsible for collection of accurate demographic and insurance information from patients to facilitate a successful patient revenue cycle. Based on the operations of the practice, this position may be responsible for a variety of duties, including collecting and handling payments, providing customer service, answering phones, entering accurate and thorough data into EMR, test scheduling, referral processing, and other duties as assigned. The Patient Service Representative III is responsible for compliance with all OSHA and HIPAA regulations, and completion of all duties vital to business operations.

Responsibilities

• Schedules appointments for patients either by phone when they call or in person during office visits.
• Uses manual/computerized system to match physician/clinician availability with patients preferences in terms of date and time.
• Communicates as needed with physicians/clinicians and other staff about any patient concerns/issues related to scheduling.
• Verifies patient demographic information.
• Verifies current insurance by recording insurance card and ensuring current updates in the practice management and electronic medical record systems.
• Collects co-pays, self pays, and outstanding balances.
• Ensures all information on the patient encounter is complete, accurate, and ready for charge entry.
• Ensures completion of daily close out procedures according to requirements and company policy.
• Ensures completion of referral process, outpatient test scheduling, and pre-certification.