Patient Service Rep (PSR) Behavioral Health Edgewood

Schedules appointments

• Uses manual/computerized system to match physician/clinician availability with patients preferences in terms of date and time.

Communicates with staff

• Communicates as needed with physicians/clinicians and other staff about any patient concerns/issues related to scheduling.

Verifies patient information

• Verifies patient demographic information.
• Verifies current insurance by recording insurance card and ensuring current updates in the practice management and electronic medical record systems.

Collects payments

• Collections co-pays, self pays, and outstanding balances.

Ensures accuracy

• Ensures all information on the patient encounter is complete, accurate, and ready for charge entry.
• Ensures completion of daily close out procedures according to requirements and company policy.
• Ensures completion of referral process, outpatient test scheduling, and pre-certification.

Files and distributes information

• Files and distributes all patient information and incoming mail.
• Accurately and timely distributes patient requests.

Works with billing office

• Works with central billing office as needed in a timely manner on all requests.

Completes medical records

• Completes all paper/electronic medical records reports.

Handles correspondence

• Types correspondence and reports.

Provides customer service

• Uses customer service principles and techniques to deal with patients calmly and pleasantly.

Prepares new patient records

• Prepares new patient records.

Answers phones

• Answers telephones within three rings and is helpful and friendly.

Other duties

• Performs other duties and responsibilities as assigned on a timely, thorough, and accurate basis.

Qualifications

• Minimum: High School Diploma/G.E.D.
• Desired: Medical Office Experience
• Knowledge of Excel, Word, Outlook and PowerPoint

Experience

• 1-year experience in a customer service role.

Education

• High School Diploma/G.E.D.

Benefits

• No Nights, Holidays, or Weekends
• Paid Time Off
• Medical, Dental, and Vision
• 403b with Match
• Opportunity for Career Growth

Pay

• Non-Exempt

Schedule

• Regular Scheduled Hours 40