Patient Service Representative (PSR) Behavioral Health Edgewood

Schedules appointments

• Uses manual/computerized system to match physician/clinician availability with patient’s preferences in terms of date and time.
• Communicates as needed with physicians/clinicians and other staff about any patient concerns/issues related to scheduling.

Verifies patient demographic information

• Verifies current insurance by recording insurance card and ensuring current updates in the practice management and electronic medical record systems.

Collections

• Collects co-pays, self pays, and outstanding balances.
• Ensures all information on the patient encounter is complete, accurate, and ready for charge entry.
• Ensures completion of daily close out procedures according to requirements and company policy.
• Ensures completion of referral process, outpatient test scheduling, and pre-certification.

Supports Central Billing Office

• Works with central billing office as needed in a timely manner on all requests.
• Completes all paper/electronic medical records reports.
• Communicates and/or orders supplies as needed.

Other Duties

• Types correspondence and reports.
• Uses customer service principles and techniques to deal with patients calmly and pleasantly.
• Prepares new patient records.
• Answers telephones within three rings and is helpful and friendly.
• Completes other duties and responsibilities as assigned on a timely, thorough, and accurate basis.

Education: Minimum: High School Diploma/G.E.D., Desired: Medical Office Experience

Knowledge: Basic computer skills (Excel, Word, Outlook and PowerPoint)

Years of Experience: 1-year experience in a customer service role.

Federal Labor Standards Act (FLSA): Non-Exempt